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fatima zahra laghmam, Conseillère en assurance

fatima zahra laghmam

Conseillère en assurance·Sitel

Morocco

Master's degree, commerce international

Work experience

Total years of experience: 3 years, 4 months

Conseillère en assurance

October 2020 - December 2022

Sitel

Morocco

October 2020 - December 2022

Service qualité apreès réparation :
• L’analyse de la réclamation assuré
• La gestion du dossier sinistre
• Suivi de chaque dossier
• Fidéliser les assurés

Company industry:
Virtual Assistant Services
Job role:
Customer Service and Call Center

Conseiller Client

March 2019 - March 2020

Teleperformance

Rabat, Morocco

March 2019 - March 2020

• Gestion de l’appel du client
• Suivi personnalisé

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Université Mohammed V De Rabat

January 2020

January 2020

Master's degree, commerce international

Morocco

Skills

Communications
Expert
Communications
Expert
Needs Analysis
Expert
Needs Analysis
Expert
Customer Loyalty
Expert
Customer Loyalty
Expert
Client Care
Expert
Client Care
Expert
Public Relations
Expert
Public Relations
Expert
travail en équipe
Expert
travail en équipe
Expert
Gestion de portefeuille
Expert
Gestion de portefeuille
Expert
Gestion de la relation client
Expert
Gestion de la relation client
Expert
Expérience client
Expert
Expérience client
Expert
communication
Expert
communication
Expert

Languages

Arabic

Native Speaker

French

Expert

English

Intermediate