Ocean freight customer service specialist
DSV
مجموع سنوات الخبرة :11 years, 0 أشهر
1- Handling HALLOBURTON CFR shipments.
2- Handing Flour project shipments.
3-Following up shipments ETA with SL.
4-working on documents correction.
5-following up for clearing shipments on time once they arrived DMM and Jubail ports.
6-Deliver the cargo to customer after clearance process.
7-Billing invoices to customer.
8-Updating system for shipments status.
To provide premium quality customer service to clients by ensuring prompt responses to all queries, effective issue resolution and accurate information on shipment status thereby developing profitable and long term relationships and ensuring customer satisfaction. Provides reporting and documentation of pricing structures and serves as the point-of-contact for pricing inquiries from internal sales department. Respond to Global RFQ and overseas stations pricing requests.
-Carry out all the operational tasks from receipt of shipping instructions from the customer to the closing of the FSL.
-Ensure that the customer receives a quality service, timely responses and updated statuses uninterruptedly.
-follow up for shipping documents with origin station.
-Ensure the receipt of shipping documents from origin station and checking correctness Of documents.
-Track of shipment arrival with Shipping Line.
-Checking of credit balance, and invoice customer without delay.
-File closing.
-Using Acon, Ciel & Sealog systems
.
- Prepare the Purchase order (PO) by MFG PRO, and send them to the suppliers by email to be approved.
- Filing the POs after the approval.
- Planning the cup stocks and monitoring the material quantity in the store.
- Updating the Cup stock Report every month.
- Raw Material Issuing.
- Handling the shipment documents and be sure to be hand over for the clearing agent.
- Issuing the SRV for the goods (store received voucher)
- Export Arabic documents. (invoices, COO..etc)
- Updating monthly production sheet.
- Entering the daily production in MFG PRO.
- Outer Case/Sleeves and other R.M Planning ordering and follow-up
to get on time.
- Lids monthly planning
- Communication and follow-up with suppliers.
- Participate in the annual inventory.
-Making the schedules for the students for their courses, observe their absence, take care of any issue concerned with the students, whether in course withdraw, override, change Specialization or college, student clearance, complete withdrawal, and transcripts….etc.
-We deal with the program called Banner also the outlook for communication as a means of communication between members of the university. Besides, the banner trainings.
Bachelor Degree in English Literature. Graduated from the Collage of Arts for Girls in Dammam.