Fatimah Alhamad, Public Relations Officer

Fatimah Alhamad

Public Relations Officer

Capago meana

Location
Kuwait
Education
Master's degree, Adult Education
Experience
13 years, 6 months

Share My Profile

Block User


Work Experience

Total years of experience :13 years, 6 months

Public Relations Officer at Capago meana
  • Kuwait - Al Kuwait
  • February 2013 to December 2019

⦁ Answered nearly 60 calls daily from customers inquiring about product usage, billing issues, or general company information.
⦁ Received recognition on four different occasions for mediating conflict and keeping the business throughout the process.
Learned about eight different products and competently provided customers with information about each one, complementary products, and suggestions for their usage.Work Experience

customer service manager at capago mean
  • Kuwait - Al Kuwait
  • February 2013 to December 2019

⦁ Manage a team of 12 customer service associates and lead weekly discussions to set sales goals as individuals and as a team.
⦁ Communicate directly with customers on the floor and ensure their shopping experience is pleasant, productive, and memorable, and to mediate any situations that may have escalated.
⦁ Work with the store supervisor to train new associates through video simulations, in-class instruction, and shadowing shifts on the floor.
⦁ Set a precedence for fellow team members to follow and maintain an enthusiastic attitude, friendly demeanor, and integrity-driven conduct at all times.

Professor Assistant at Roc rod
  • United States - Colorado
  • December 2008 to October 2011

Develop and implement innovative instructional methods.

Develop professional logistics to improvise student performance.

Guide, lead and mentor students in research projects.

Evaluate, monitor and mentor student academic progress.

Create, innovate and implement career-enhancement programs and activities.

Supervise and support teaching assistants.

Participate in departmental and college activities.

Serve and support functional activities of departmental committees.

Assess, review and evaluate student activities and progress.

Assist and support senior professors in their day-to-day tasks and functions.

executive secretary at Madar Real Estate Dammam
  • Saudi Arabia - Dammam
  • January 2007 to December 2008

⦁ of dollars each year
⦁ Planned meetings and assisted with "ground-breaking" ceremonies and other city events by managing vendor services and attendee lists
⦁ Organized and maintained filing system for inter-deparAssisted with preparing communication for public dissemination - mass distribution mailings for city, state and federal legislative members
⦁ Transcribed all meeting minutes and dictation for correspondence and confirmation of action items
⦁ Reviewed and edited monthly and quarterly reports presented at board meetings attended by city officials and members of the media
⦁ Realized and implemented ways to cut spending on office supplies, saving the department hundreds tmental use.

sales executive at Madar Real Estate Dammam
  • Saudi Arabia - Dammam
  • January 2007 to December 2008

⦁ Worked alongside studies and was offered a full-time role due to clear ability with sales
⦁ Cold-called customers to promote the company and its products, maximising business opportunities and building relationships
⦁ Dealt with technical problems and repairs required and recommended suitable products and services

personal assistant to ceo at dammmam collage
  • Saudi Arabia - Dammam
  • June 2003 to February 2005

1-Assistance to the Professor including diary management, scheduling individual and group
meetings, assist in forward-planning and advise of impending deadline.
2-Receive visitors to the Professor and support the Professor external relations activities, including travel and accommodation arrangements.
3- Record, file and/or forward as appropriate all incoming internal and external paperwork, emails and
telephone calls in a prompt and professional manner.
4-Deal with sensitive and confidential information in the absence of the Professor. Use judgment and
initiative in prioritising responses and issues.

Education

Master's degree, Adult Education
  • at Bloomsburg University of Pennsylvania
  • December 2019
Master's degree, Adult Education
  • at Indiana University Bloomington
  • May 2011
Master's degree, special education and exceptionality
  • at Bloomsburg University of Pennsylvania
  • March 2009

pecial education is instruction that is specially designed to meet the unique needs of children who have disabilities. Special education and related services are provided in public schools at no cost to the parents and can include special instruction in the classroom, at home, in hospitals or institutions, or in other settings. This definition of special education comes from IDEA, the Individuals with Disabilities Education Act. This law gives eligible children with disabilities the right to receive special services and assistance in school. Almost 7 million children ages 3 through 21 receive special education and related services each year in the United States. This lecture focuses on an overview of terms and concepts of importance in special education.

Diploma, english as second language
  • at spring internaional
  • January 2008

athway Programs give students the opportunity to study English at a US university when they do not yet meet the language requirements for the degree program of their choice. In preparation for both undergraduate and graduate programs, Pathway Programs allow students to study English, while developing academic skills and learning about student life in the US first hand. At the same time they acquire credits towards their Bachelor’s or Master’s degree. Oftentimes, students can directly enter into the second year of an academic program. There are some pathway programs that provide exceptional support to international students to ensure that their transition into the US is a smooth as possible. These Pathway Programs work with recruitment counselors at major US universities and colleges to guide students from the application process until their arrival on-campus. This is especially helpful for international student who find parts of the enrollment process difficult, such as applying for a student visa, finding health insurance and making travel arrangements. These pathway programs will guide their international applicants every step of the way from finding a meal-plan, housing options to picking them up at the airport. There are many colleges and universities that provide this hands-on approach for students enrolling in their Pathway Program. Here are just a few schools that offer Pathway Programs you should consider!

Bachelor's degree, geography
  • at dammam
  • November 2006

Geography is an all-encompassing discipline that seeks an understanding of the Earth and its human and natural complexities—not merely where objects are, but how they have changed and come to be. Geography is often defined in terms of the two branches of human geography and physical geography.

Specialties & Skills

Education
Educational Services
Speaker Management
Communication Systems
Speakers
Microsoft Applications (Ms word, ms Excel, Ms power point, Ms access
Microsoft Applications (Ms word, ms Excel, Ms power point, Ms access

Languages

English
Expert
Arabic
Expert
Hindi
Beginner

Training and Certifications

nothing (Certificate)
Date Attended:
October 2010
Valid Until:
August 2011