Shift Leader
Accor
Total years of experience :8 years, 8 Months
Excellent customer service skills
Front of House skills
Aptitude for team leadership and training
Business awareness
Cash handling experience
Ability to work flexible hours
Receive, direct and relay telephone messages and fax messages
Direct the general public to the appropriate staff member
Maintain the general filing system and file all correspondence
Assist in the planning and preparation of meetings, conferences and conference
Make preparations for Band Council and committee meetings
Maintain an adequate inventory of office supplies
Respond to public inquiries
Provide word-processing and secretarial support
*Manage/Supervise Banquet Service Staff
*Responsible for overseeing the entire event assigned (set-up, staffing, food, AV)
*Informing staff of their responsibilities and assign them tasks and breaks if needed
*Working as a team, assisting all guests' and employees' needs and inquiries Effectively communicating with management, chefs and service staff in order to fulfill and address any issues or needs requested by guests and or other employees
*Following all procedures and policies set forth by the company, division and department Follow all health and safety regulations
• Welcomes customers
• Registration of arrivals and departures of customers
• Reservations
• Updated customer-files
• Collection of payments and invoices, foreign exchange
• Support for clients.
• Welcomes Guests
• Check in and Check out
• Reservations
• Updated customer-files
• Collection of payments and invoices, foreign exchange
• Assist our Client during their stay
Welcomes customers
• Registration of arrivals and departures of Guest
• Reservations
• Updated customer-files
• Collection of payments and invoices, foreign exchange
• Support for clients.