Fatimazzahra EL ARABI, conseillere client

Fatimazzahra EL ARABI

conseillere client

Teleperformance

Location
Qatar - Doha
Education
Diploma, Acceuil et Reception
Experience
5 years, 2 Months

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Work Experience

Total years of experience :5 years, 2 Months

conseillere client at Teleperformance
  • Morocco - Rabat
  • February 2011 to March 2012

Marketing
Sales
Customer service
Bargaining
Taking orders
Claims processing
Retention

Assistance at PERFECT JOB
  • Morocco - Rabat
  • January 2011 to March 2011

Assistant in charge of recruitment

Asssistance at MINISTERE DU COMMERCE EXTERIEURE
  • Morocco - Rabat
  • February 2010 to April 2010

handling of cases of free trade between Morocco and the European Union and the classification of records and the assistance of the Director of Anti-dumping measures

service clientele at vente directe
  • Morocco
  • February 2006 to September 2009

cashier
order taking
direct sales

Vendeuse at MOULAY IDRISS 1ER
  • Morocco - Casablanca
  • February 2006 to September 2009

la vente directe; prise de commandes; tenue de caisse

reception et information at AL FAYROUZE
  • Morocco - Berrechid
  • June 2009 to August 2009

Reception and information
Treatment of inquiries
Recommendations for services and prices

Education

Diploma, Acceuil et Reception
  • at Institut Al Raid de technologie et d'hôtelleire
  • December 2012

Vente de service hotellier ; tenue de caisse ; reservation ; cloture journaliére et vérification de nuit

Diploma, Professionalism
  • at TELEPERFORMANCE
  • March 2011

Degree of professionalism

Diploma, commerce
  • at complexe de formation et de technologies appliqées
  • July 2010

Technicien Diploma in business specialized in complex formation and applied technologies HAY NAHDA/RABAT

Bachelor's degree, private lw
  • at université Mohamed V Souissi
  • July 2007

an era year private law at the university mohamed V souissi Rabat

Bachelor's degree, LETTRE MODERNE
  • at LYCEE MOULAY ALI CHERIF
  • June 2006

Bachelor of Modern Lettrs

Specialties & Skills

Trade Services
Customer Retention
Trade Marketing
Modern Trade
Keep a calendar, schedules
successful experience oriented sales and marketing
command of microsoft office package
Organize a meeting
creative and innovative
processing orders
Classify documents ; Sort the mail
Welcome visitors
analytical skills
Trade relations
Restart phone customers

Languages

Arabic
Native Speaker
French
Native Speaker
English
Expert
Spanish
Beginner

Training and Certifications

Technicien spécialisée en commerce (Certificate)
Date Attended:
September 2008
Valid Until:
July 2010