فاطمة أبو هاشم

Duties Include and not limited to:
• Managed team efforts and resources — including remote team members from
different countries — to complete projects on time, within budget, and with
good quality.
• Managed schedules, budgets, and risks, adapting plans and implementing
change controls to stay aligned with evolving priorities.
• Served as the main point of contact between clients, internal teams, and
senior stakeholders, ensuring clear communication and smooth
collaboration.
• Provided regular project updates, reports, and proposals, while maintaining
accountability and ensuring consistent quality through audits and checks.

Duties Include and not limited to:
• Provided administrative support to the Sales Team, ensuring efficient
workflow and seamless internal coordination.
• Accurately prepared and reviewed key sales documents, including quotes,
proposals, and tender submissions.
• Managed the end-to-end tender process—coordinating documentation,
tracking deadlines, and addressing client inquiries.
• Responded promptly to client requests and collaborated with internal teams
to deliver complete and timely information.
• Handled day-to-day office operations, including managing correspondence,
calls, and inventory for the Sales Team.

• Conducted site tours for potential tenants, presenting available retail spaces
and highlighting key features of the mall under construction.
• Managed tenant communications by preparing and sending notices, updates,
and event invitations.
• Planned and coordinated tenant meetings and events, handling scheduling,
agendas, and logistics.
• Collected and analyzed market data to help guide marketing strategies and
support leasing efforts.
• Provided front-desk and administrative support, including answering calls,
welcoming visitors, and assisting senior management with daily tasks.

• Managed all project correspondence (emails, faxes, and mail), ensuring
proper distribution, confidentiality, and timely follow-up.
• Coordinated document control, handling and distributing technical
documents, drawings, and commercial correspondence to internal teams and
external parties.
• Provided administrative support to the Project Manager, including
scheduling, communications, and maintaining project documents using
EDMS.
• Drafted, proofread, and formatted key project documents, such as reports,
letters, memos, and tender submissions.
• Maintained organized digital and physical filing systems, ensuring project
documents were up-to-date and easily accessible.
• Generated progress reports and logs to support project departments,
ensuring smooth operations.

• Communicated with corporate clients to understand their needs, provide
support, and resolve issues, ensuring timely and effective solutions.
• Processed service requests, coordinated with internal teams, and
recommended additional services based on client needs.
• Maintained accurate client records, updating all interactions and transactions
in the system.
• Built and nurtured long-term relationships with key clients to ensure
satisfaction and loyalty.
• Monitored service levels, followed up with clients for feedback, and worked to
improve service delivery based on client input.

• Managed all incoming and outgoing communication (calls, emails, faxes, and
postal correspondence) on behalf of the team.
• Drafted, edited, and prepared official documents and correspondence in both
English and Arabic, including progress reports, transmittals, and internal
memos.
• Provided administrative support to the CEO, particularly during the Executive
Secretarys absence, and coordinated with visitors in a professional manner.
• Maintained and organized project records, engineers files, and office
inventory, including processing LPOs, tracking stock, and reporting supplies