Fatma Al Gargawi

Key Achievements:
1. Authored the Drug & Alcohol Testing Policy in coordination with a medical service provider & legal consultants,
2. Conducted the Drug & Alcohol Testing Policy workshop
3. Successfully added dental and optical benefits to our medical plan for the same cost of our medical insurance plan
4. Re-structured the Personnel Policy Manual,
5. Authored the CSR policy & launched a CSR Committee,
6. Authored the Performance Management System to include several modules; i.e. Employee Self Appraisal, Performance Review, Target Agreement, & a Learning Plan,
7. Created a performance management training
8. Created selection & recruitment policy
9. Defined Behavioral, Technical, Leadership, & Safety Competencies per position
10. Created the HR roles & responsibilities work instruction
11. Conducted the SEOT Values & Priorities Workshop
12. Audited the HR strategic framework to optimize results within a framework of 10 key areas

Projects Handled:
o Succession Planning of 5 Stages,
o Define a Leadership Competency Matrix,
o Finalize IDPs for the internal pool of talent,
o Create a Career Path Map for HiPos,
o Create & implement strategic policies & review the PPM
o Member of the CSR Committee

Responsibilities:
o Business Continuity & Contingency Planning
o Talent Acquisition, Recruitment & Manpower Planning
o Onboarding and Induction
o Policies, Processes, Procedures, Guidelines & Work Instructions & Employee Affairs
o Budget Planning & Salary Review
o Medical Insurance & Various Plans
o Staff Accommodation
o Succession Planning
o Performance Management
o Compensation & Benefits
o Learning & Development
o HRMS
o Employment Affairs
o Corporate Social Responsibility
o IMS, Quality, Audits & Safety
o Legal Support

Key Achievements:
1. Recruitment of UAE nationals for fulltime vacancies and internships
2. Handling the employee training database & assisting in all training related matters for personnel
3. Created a Career Path Map for each position
4. Form an IDP for each position

Responsibilities:
o Talent Acquisition, Recruitment & Manpower Planning
o Policies, Processes, Procedures, Guidelines & Work Instructions
o Budget Planning & Salary Review
o Medical Insurance, Staff Accommodation, & Employee Affairs
o Succession Planning
o Performance Management
o Learning & Development
o Corporate Social Responsibility
o IMS, Quality, Audits & Safety
o Legal Support

Key Achievements:
1. Authored & co-implemented an Employee Satisfaction Survey
2. Created & conducted two internal training programs; Telephone Etiquettes, & Assertiveness Skills
3. Authored several HR & Safety policies, such as the Training Matrix Policy, Emergency Contact Forms, a TNA Form, & an Employee Summary Form
4. Created an easy to use excel leaves & a training database
5. Established an automated excel sheets to serve as an HR System. I.e. creating a salary certificate sheet
6. Established an Individual Development Plan for each position with the core development management administrative forms such as the training per position profile, an individual development needs analysis using the Competency Model, & coaching program using the results coaching system; in line with our pipe-lining & succession planning strategy to develop & empower our colleagues & teams as a whole
7. Drafted legal correspondences and memorandums

Responsibilities:
o HR Administration
o Employee Affairs
o Training
o IMS & Audits
o Legal Support
o Accommodations & Office Purchases

o Created courses online for colleagues to register through.
o Updated the online website intended to provide the courses’ registration.
o Handled data input and updated Excel reports.
o Assisted colleagues with cross training and other self development activities offered by the L&D department and answered their questions attentively.
o Updated and designed show boards reflecting Emirates Towers various departments’ scores intended to show knowledge regarding the work place.
o Co-handling projects such as the JET Show Down Competition aimed to raise competency amongst colleagues of different departments at Emirates Towers.
o Attended the “Be The Difference” workshop and received certification.

o Building function sheets for upcoming events.
o Maintaining private events binder.
o Attending to enquirers.
o Identifying and distributing of events packs to all major local offices.

Key Achievements:
1. Awarded Star Pal, 1st place for the spring 2011 semester
2. Created the PAL’s website : http://www.wix.com/pals_zu/palscenter
3. Created a session booking system for the PAL’s Center
4. Authored and co- directed a comedy based introductory short movie for the PAL’s

Responsibilities:
o Assisted students on questions about registration, enrolment to classes and/ or major
o Tutored students on subjects they had difficulty with
o Directed students and made referrals to departments as to students’ needs
o Participated actively in events such as the Parents Evening, and school visits to Zayed University

Key Achievements:
o Received the highest score in the first quality evaluation in dealing with costumers amongst my batch at a score of 89/90

Responsibilities:
o Handled a variety of issues relating to customer service such as service support, billing information and more
o Maintained follow up on customers’ complains as well as issues such as payment defaults to resolve them
o Listened attentively to customers complains, needs, and requirements empathetically and patiently and offered solutions

o Joined the fourth annual Undergraduate Development Programme for UAE nationals and was offered tailor-made insights and comprehensive schemes into all parts of the banking industry.
o Trained in soft skills such as management and leadership capabilities, customer service training and presentation skills.
o Was involved in all exercises, and activities through interactive scenario presentations