Customer Services, call center, sales. Activities
Trampo kuwait
Total des années d'expérience :9 years, 4 Mois
Determines requirements by working with customers.
-Answers inquiries by clarifying desired information; researching, locating, and providing information.
-Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
-Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
-Keeps equipment operational by following established procedures; reporting malfunctions.
-Updates job knowledge by participating in educational opportunities.
-Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
*Receiving calls
*Receiving Complaints, feed back.
*Receiving Appointments.
*Confirm the appointments a day before.
*knowledge about beauty care and dental care.