Advisor, Claim
Marsh
Total years of experience :13 years, 2 Months
Attending CII training
Co-ordinating with team members to upkeep the efforts of entire team in achieving the team and individual targets
Develop and maintain long term relationship with the client
Delivering good customer service by responding swiftly to queries and concerns from clients
Update all claim information by entering data on Excel
Follow-up with client and insurer through emails
Using the web for more clarification
Attended insurance seminar (conference)
Answering queries from customer to meet quality stander
Handling lobby and solving issue from the customer
Guarding customer on the way of using online
Manage and organize the branch
Responding in emails and manage queue system
Maintenance of error review report for the rectifying team’s flaws and action plan to achieve team targets
Build and maintain client relationship to ensure customer satisfaction
Dealing with documents, such as translating the guarantee documents in Arabic
Follow up with both side external (staff) and customer for more details
Attend meeting with client if it requires
Attending team building training, such as Fish
Delivering superior internal support Services through the following services
Internal and External Client Services
Vendor Management Services
Maintain Data and submit monthly MI reports
Implemented Lean Management Project (success and published in entire bank)
Present a power pointe which train all branches for new implementation project (Implemented Lean Management Project