Senior Sales Executive
Etisalat
Total des années d'expérience :17 years, 11 Mois
Interact with diverse customer base in telephonically (outbound call).
Provide detailed information on services and products to customers.
demonstrate and instruct on products
manage service, product and billing inquiries and complaints
•conduct customer satisfaction surveys and generate business through follow up
•Maintain records of all customer interactions and transactions.
•Produce monthly reports for management.
•Achieve performance objectives in all areas consistently.
•Escalating claims to another team if and when required
•Responded promptly and resolved customer complaints.
•Worked with internal teams forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
•Provided customers with technical support using maintenance procedures created with company products.
•Wrote and kept accurate records of discussions and correspondence with customers.
•Managed and supervised a team of customer services representatives.
•Provided customer service team front line with feedback throw Siebel.
•Met with other team managers to discuss possible improvements in customer service and company’s products.
•Trained and coached team members to deliver a high standard of customer service.
•Learned about products and services and kept up to date with changes.
•Kept ahead of technology developments by attending professional courses.
Assisted customers with their queries and problems by phone (Inbound call).
•Helped High value customers.
•Forwarded important and serious matters to the seniors.
•Transferred urgent calls to the required departments quickly and accurately.
•Entered and updated new customer details in the customer relationship management software according to administrative guidelines.
• Retain customers in case of deactivation and support different departments such as the collection and back office.
•Handling angry customers.
•Responded to and handled customer complaints and inquiries in a timely manner.
•Responded to 50-65 inbound calls per day in high call volume environment.
Directory inquiry representative (offshoring
Handling customers Inquiry as directory agent.
•Received call from UAE.
•Worked well with a team of 12 people.
•Maintained attendance expectations.
•Maintained expectations regarding call quality and resolution time.
•Multi-tasked systems while providing service and resolving customer issues.
Supported daily sales and operations functions .
•Meeting and greeting customers and tailoring services and selected products to meet their needs and expectations.
•Meeting sales targets.
•Selling bank products loan, CreditCard, etc.
Greeting customers and visitors and acting as the “face of the office”
•General Admin duties: phoning, filing, printing, photocopying, faxing, typing, emails, scans etc.
•Dealing with customer complaints & compliments in a professional manner.
•Provided administrative assistance to Office Manager.
•Worked with the Owner, Head of Operations and Management to create policy and procedure in order to increase efficiency, communicating them to staff.
. •University: