Fatma Yassin

duties and responsibilities:
• Execute transport instruction as per Customer
request.
• Coordinates moves in the most cost-effective
manner possible and in accordance to service level
requirements.
• Creates work orders to and from rail/port for
import and export cargo.
• Monitors transport execution to ensure prompt
delivery.
• Monitors trucker and equipment accessibility to
determine the availability of oneway transports for
cost-saving opportunities.
• Clarifies invoice and work order discrepancies,
correcting when needed- Via -(VIM Software ).
• Monitors and evaluates haulers performance and
issue service exceptions when needed.
• Updates and distributes truck and rail transport
limitations, heavy transport blockage calendar,
strikes etc.
• Contacts internal and external customers via
e-mail and phone when additional information is
necessary for inland activities of CH shipments.
• Contacts customers if goods are placed on hold
by Customs for CH containers.
• Coordinates with terminal operations to assure
efficient and effective handling of CH shipments.
• Comply to company standard operations
procedures and monitor respective key
performance Indicators.

• Exhibited high energy and professionalism when
dealing with clients and staff.
• Trained new Customer Service Representatives
on company policies, procedures, and best
practices.
• Resolved escalated customer issues, restoring
confidence in companys commitment to service
excellence.
• Investigated and resolved customer inquiries and
complaints quickly.
• Followed up with customers about resolved issues
to maintain high standards of customer service.
• Responded proactively and positively to rapid
change.
• Cross-trained and provided backup support for
organizational leadership.

• Managed daily operations for optimal
performance, ensuring smooth workflows and
timely completion of tasks.
• Enhanced team productivity by providing
ongoing training, coaching, and mentoring to
staff members.
• Improved operational efficiency by streamlining
processes and implementing time-saving
strategies.
• Contributed to long-term strategic planning
discussions within the leadership team to help
shape future direction for the business unit.
• Conducted regular performance evaluations for
direct reports, identifying areas for improvement
and setting development goals accordingly.
• Collaborated with cross-functional teams to
develop innovative solutions for improving overall
business performance.

• Resolved customer complaints with empathy,
resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively,
maintaining professionalism under pressure while
resolving disputes or conflicts.
• Handled escalated calls efficiently, finding
satisfactory resolutions for both customers and
the company alike.
• Enhanced customer satisfaction by promptly
addressing concerns and providing accurate
information.
• Developed strong product knowledge to provide
informed recommendations based on individual
customer needs.
• Responded to customer requests for products,
services, and company information.
• Developed rapport with customers through
active listening skills, leading to higher retention
rates and positive feedback from clients.
• Collaborated with team members to develop
best practices for consistent customer service
delivery.

• Manage the risks of trading on foreign exchange
markets while making a profit.
• Conduct research on the financial markets.
• Analyze market activity and monitor market
trends.
• Monitor trading activities and transactions of other
traders.
• Prepare reports on financial services and the forex
market for users.
• Maintain records in accordance with financial
regulations.
• Maintain and develop relationships with clients.
• Acquire and maintain a portfolio of forex clients.
• Develop and implement efficient sales strategies.
• Provide market insights and trading guidance to
clients.
• Maintain a thorough understanding of forex
markets and trends.
• Meet and exceed individual and team sales
targets.
• Build strong client relationships through
exceptional customer service.
• Conduct regular follow-ups and account reviews
with clients.
• Coordinate with the trading desk to ensure
seamless transactions.

• Teach basic English skills including reading, writing,
and speaking.
• Compose lesson plans in order to successfully
incorporate the full duration of each lesson.
• Execute lessons efficiently using different styles of
teaching depending on the content.
• Engage students to ensure a lively classroom
atmosphere.
• Instruct students about the structure and content
of the English language.
• Teach students the spelling of words, and their
meanings.
• Emphasize the rules of composition, grammar and
sentence construction.
• Teach students the correct pronunciation of
words.
• Teach students to think critically when studying
literature and poetry.
• Teach students to analyze and question media
reports, advertisements, and news
reports.

• Plan and structure individual learning experiences,
including curriculum mapping, schemes of work and
lesson plans.
• Plan sessions with clear and suitable learning
objectives that form part of the appropriate scheme
of work.
• Promote, facilitate and encourage individual
learning and group learning.
• Prepare sessions which build on previous learning
and which encourage students to question.
• Identify appropriate teaching and learning
techniques, using appropriate assessment methods
to measure learning and achievement.
• Review the learning process with learners, within
the education team and with mentors.
• Deep tracking and reporting documents
up-to-date as required by the reporting cycle.
• Select and develop resources to ensure
well-prepared, interesting and relevant learning.
• Plan for future practice and assist the
development, organization and review of learning.
• Good subject knowledge and an understanding
of current education requirements.
• Monitor, record and report student progress and
attainment at regular intervals in liaison with the
Lead Teacher.
• Invigilate exams and act as a reader/scribe for
young people as required.
• Act as assessor for access arrangements and
qualifications as required.

• Plan lessons and deliver instruction to adult English
language learners, focusing on the listening,
speaking, reading, and writing skills needed for
social survival and
the workplace.
• Adapt instruction to allow English language
learners to meaningfully access the lesson content.
• Maintain complete and accurate records of
students attendance and learning progress.
• Create a welcoming, supportive, and positive
learning environment.
• Develop motivation techniques to keep
participants engaged in the program.
• Provide students with appropriate feedback to on
their learning progress.
• Attend staff meetings and professional
development.
• Compose narrative reports as needed. working

• Plan and implement coherent, well sequenced
teaching and learning programs that engage
students and maximize learning.
• Use a range of teaching strategies to deliver
quality teaching programs that are responsive to
the learning strengths and needs of students.
• Use assessment feedback to inform teaching
practice.
• Establish inclusive, supportive learning
environments.
• Develop, select and use informal and formal,
formative and summative assessment strategies to
assess student learning.
• Prepare and deliver timely and targeted
feedback and reports to students and parents.