Content & Production Supervisor
dsquares
Total years of experience :14 years, 9 Months
1) Overseeing the production process, drawing up a production
schedule for dsquares e-Commerce properties.
2) Manage & plan e-Commerce catalogues content in the most appealing way to the consumers including photo shooting & descriptions.
3) Managing onsite marketing and social media for “ Bazaarsetat.com “ and “ el7a2.com “
4) Applying SEO on both websites.
5) Monitoring campaigns through Google Analytics.
6) Managing social media for both websites.
7) Managing Newsletters creation.
8) Establishing weekly & monthly operational and marketing reports to help enhancing the business objectives.
9) Monitoring the production processes and adjusting schedules as needed.
10) Making sure those products are produced on time and are of good quality by monitoring product standards and implementing quality-control programs.
11) Being involved in the selection process to guarantee quality of the selected products.
12) Deals with Suppliers directly either by telephone or Email.
• Content Supervisor at " Souq.com " from October 2010 to November 2012.
• Managing Team of 6 Content Writers & Quality Assurance.
• Creating Catalogues for newly listed items.
• Monitoring newly listed items for marketplace.
• Establishing a monthly sales report for all categories in compare to all new listed items.
• Communicating with technical team in Jordan for solving Content, Operations & Marketing Issues.
• Handling online ads requests and communicating with Dubai team.
• Handling customers requests and complains through calls and ticketing system.
• Customer Service Representative at " Souq.com " from February 2010 to September 2010.
• Customer Service Representative at " Mobinil " from September 2009 to January 2010.
Supports Human Resources team specially recruiting team