Customer Retention Advisor
OSN
Total des années d'expérience :7 years, 5 Mois
Collecting subscriber fees
As inbound specialist ( from July 2013 to December 2013
Receive calls and respond to customer inquiries Solving most of the problems of clients or customers direct way to solve the problem (sending the concerned department by raising the demand to resolve the problem of the client or the client orientation of the branch)
outbound specialist ( from January 2014 until now)
The Department is divided into 3 parts
Part A
Maintaining the client department is interested in the renewal of contracts with existing customers to provide the best deals (discounts on the monthly bill, free months, etc.)
My target = 25% or 15 contacts per day
Part B
Retention Department Which means trying to retain client wants to get out of the company (by solving a problem or make deals and better services)
My target = 20%
Part C
Questionnaire Questionnaires work with current clients or former clients or new clients around (Services / coverage etc.)
I am responsible for the reception of clients and receive calls and redirected I was also responsible for scheduling appointments and monitor staff attendance Assistance in identifying deductions resulting from the absence or delays with the Department of Finance.
The regulation of legal advice to clients with legal advisers (Telephone / Consulting through personal attendance)
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