Fatuma Kyaweza

Manage the booking appointments of the clients and collecting using credit cards, online and gift card payment.
Answering calls, follow-up the booking appointment and responding to emails

Handle customer complaints and provide appropriate solutions immediately.

Upselling, cross selling, and pushing retail products to the clients.

Monitoring the inventory consumptions and requesting all items orders needed in the operation.

Supervising and maintaining the standard SOP of cleanliness of Beauty Lounge.

Handling the petty cash in case for emergency needed of the branch.

Preparing daily & monthly reports presented to the owner.

Administration in-charge and making schedule for all the staff.

Greeting customers on entering the store

Helping the receiving department in placing orders for all consumables with the suppliers.

Implementing first in first out in the receiving area.

Counting and checking for products for expiry, quality and quantities as per the local purchase order using,

Laser data terminal machine (LDT).

Maintaining cleanliness and tidy checkout areas.

Resolving customer complaints, guide them and

providing relevant information

Scanning goods and ensuring price is accurate.

Collecting payments whether in cash or credit.

Issuing receipts, refunds, change.

Gift wrapping and packaging.

Track transactions on balance sheets and report any discrepancies.

Handle merchandise returns and exchange

Helping other departments as directed by the manager.