Field Support Engineer
General Electric - United Arab Emirates
مجموع سنوات الخبرة :11 years, 4 أشهر
• MyTechLounge product support for GE Corporate environment applications and Windows based applications, ERP system.
• Microsoft office O365 applications maintenance and support for Outlook, Skype for
Business and Microsoft teams.
• Support for Cisco Telepresence and Skype rooms systems for audio and video
conferencing.
• Mobility support configuring and enrolling mobile devices IOS and Android for mobile data management through Mobile Iron. apps support for Skype For Business, Box, Sap Concur, ETC.
• Managing NPS score and Feedback for IT Support tools, educating users for best practices for providing feedbacks and score.
• Incident monitoring and Reporting, creating of reports through Service now.
• Support on Active Directory for user accounts and computer management through ARS tools and McAfee console for Bitlocker recovery, McAfee Enterprise Security solutions.
• PAAS based printing support monitoring Site based printers through HP portals.
• Conducting BOX Demonstration and Induction training for new hire employees.
• Configuration and Network troubleshooting for VPN application support for F5 VPN, RSA, PingID tokens and MyApps.
• Manage Requests RITMs for new Laptop and mobile phones for employees and update CMDB in service now for new and existing Configuration Items.
• Manage and Log calls for OEM based warranty for DELL, Lenovo and HP.
• Depot operations for Hardware inventories of Laptops and Accessories Reimaging of machines and data backup and recovery.
Gulf Petrochemical Services LLC 17/11/2013 - 30/05/2018 - Muscat- Oman
Contract - IT Supervisor
ROLES:
• Management of IT infrastructure ensuring resilience and high availability, identify
and monitor relevant department KPI’s, set targets, monitor performance Plan
and initiate mitigation in case of discrepancy
• Leading IT Support including assembling, installation, configuration and troubleshooting of Software’s and Hardware’s & Networking for GPS H/O and Offices in concessional Remote areas like (Birba, Marmul, Nimr, Bhaja, Amin, & Qarnalam), Oman Refinery, GPS&OXY (Mukhaizna, Safah & Wadilatham), Parsons Office (salalah), British Petroleum (khazzan).
• Supports GPS Infrastructure at Corporate Office for above 250 users.
• Programmed and build IT Infrastructure implementations including Data & Voice communication and SONY Video Conference as well as storage solutions facilities to client Oman Oil Block 60 and B P Khazzan Project Block-61.
• Complete Managing & Maintenance of IT Support and IT equipment’s to Clients as well as Consultants.
• Managing Assets and records of all the IT Equipment for GPS.
• Managing work roles for IT Support staff all over Oman for a team of 8 Engr.
• Managing Contractors through FMSC contracts, Negotiation for Purchases. deal with vendors, suppliers and retailers on parts, software’s, service and contracts and other IT equipment’s
• Managing Firewall (Sonic wall) User statistics, Group Policies, App Control, Daily report, WEB Site Blocking-Unblocking.
• Windows Server 2008 R2/2012 R2 backups, Configuration and Maintenance task
• Installation of design and engineering software’s, Support and Troubleshooting for Microsoft office products, Active Directory, Exchange Server, Outlook, Antivirus, AutoCAD Suites, Primavera, Aveva PDMS, ARCGIS, Liscad 3D, Adobe suites ETC.
• Configuring and installing Network and Standalone Printers, Scanner and troubleshooting.
Contract - Data Center Operator (Software Engineer)
Worked as Application Support for Client - HDFC BANK (NCB-DATA MIGRATION TEAM)
ROLES:
Executing task for Migrating Sybase Database of Fin ware to Oracle Flex-cube
Handling End Of Day (EOD) / Beginning Of Day (BOD) And special Migration
CATEGORIES for migrating Application Database Fin ware to Flex-Cube Retail
Handling the complete migration Documentation from Fin ware Team.
E.g.:- Daily updating the Project Plan, Making the summery Sheet for Migration
Activity, Batch Timing with the SAR Reports, etc.
Support Through Sun Solaris and Sybase
Data migration From Sybase to Oracle
Monitoring UAT Application Servers.
Daily generating UAT Applications Reports.
Daily generating DBA reports, Database size, volume size reports.
Checking DB options and error logs
Monitoring segment space.
Loading procedures on database.
Daily Batch run
Applying scripts to database to make data consistent.
Creating views.
Checking DB options in Sybase.
• B. E in ‘Computer Engineering’ from M.H.Saboo Siddik College of Engineering, Byculla, University Of Mumbai. (MAY 2012 Batch) Percentile (61.56)
• Diploma in ‘Computer Engineering’ from Manohar Phalke Memorial Foundation Polytechnic, Maharashtra State Board of Technical Education. (MAY 2008 Batch) Percentile (70.16)
Passed High School from Victoria High School Mahim with Aggregate percentage of 65%
