Total Years of Experience: 7 Years, 11 Months
March 2013
To December 2015
Team Leader
at American Express Pvt Ltd
Location :
India - Gurgaon
My background includes serving as a Team Leader in American Express Company. My responsibilities included Team Handling, coaching, guidance, instruction, direction and leadership to a group of other individuals (the team) for the purpose of achieving a key result or group of aligned results. At the same time I handled U.S customers Credit Card concerns, issuing refunds/ credits, handling & providing instant resolution for escalated queries.
April 2010
To February 2013
Senior Customer service representative and Auxiliary Trainer
at Convergys pvt ltd
Location :
India - Gurgaon
I worked in within two high-volume customer-support call centers for a major telecommunications carrier and a television services provider AT&T UVerse (USA). In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions, Credit Card queries). I consistently met my call/chat-volume goals, handling an average of 100 to 200 calls per day.
February 2008
To March 2010
Customer Service Representative/Telecaller
at HCL BPO PVT LTD
Location :
India - Gurgaon
I worked in HCL BPO as a Customer service representative/telecaller for 2 years, where I served UK Customers regarding the British Telecom Landline service/inquiries through inbound phone service.
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