ecommerce product manager
Fawaz Abdullaziz Al Hokair & Co.
Total des années d'expérience :4 years, 10 Mois
- Achieved significant product revenue growth by launching new mono-brand websites and a marketplace business in the Saudi region.
- Managed omni-channel fulfillment operations for Inditex brands, coordinating orders between 200+ stores and 5+ warehouses.
- Improved operations metrics such as delivery rate, order processing time, rejection, and cancellation rates by implementing strategies and setting up SLAs for internal and 3PL teams.
- Conducted weekly performance reviews and implemented corrective actions, resulting in improved order fulfillment rates.
- Led capacity planning initiatives for 4 packing stores for International Fulfilment, increasing packing efficiency over 12 months.
- Streamlined communication processes between stores, warehouses, and logistics partners to enhance successful delivery during peak seasons.
- Reduced e-commerce returns by implementing COD delivery fees and customer charges for home returns, leading to a 15% decrease in returns.
Managed and supervised daily operations for e-commerce at noon.com, overseeing a
team of 6 employees
Conducted root cause analyses to resolve supply chain performance issues, increasing
on-time delivery by 90%
Achieved a 15% increase in order processing efficiency by implementing streamlined
workflows and designing the SOP for various departments
Attained a reduction in operational costs by 20% in areas such as packaging and
transportation
Ensured compliance with quality standards and service level agreements, maintaining
customer satisfaction rate and NPS of 60%
Designed and executed training initiatives that significantly boosted employee
productivity, resulting in a reduction in turnaround times for over 60 employees on payroll
Responsibilities :
Day to day operations
Category management
Activity management
Working on Net promoter score
Increasing utilization
Increasing the revenue of the category
Managing Training for associates
graduated with higher second class