Certified General Manager/GEA
7-Eleven Company
Total years of experience :13 years, 2 Months
• Lead, coach, mentor, and motivate store team members
• Plan, identify, communicate, and delegate appropriate responsibilities and practices to store Managers to ensure smooth flow of operations
• Monitor and manage store staffing levels to ensure associate’s development and talent acquisition to achieve and maintain store operational requirement
• Utilize management information tools and analyze financial report to identify and address trends and issues in store performance
• Analyze sales figures and forecasting future sales volumes to maximize profit
• Maintain good relations with vendors to ensure the best product assortment
• Train and administer exams for certified Order Writers, Category managers, and Assistant managers
• Ability to read and analyze P&L statements
• Managing 8 locations of Cricket Cellular stores
• Monitoring P&L reports to resolve any audit problems
• Properly resolved customer’s problems when they exist
• Track overages and shortages of revenue for all locations
• Plan and execute marketing strategies for all locations
• Monitored all inventories of all locations to control shrinkage
• Made sure all stores adhere to the weekly payroll budget
• Balanced all bank deposits on a daily basis
• Implement progressive disciplinary action to those who did not comply
• with company policies