Sales Manager
Delta life Assurance
Total years of experience :14 years, 9 Months
• Managed a team of 10 sales agents
• Developed and implemented successful sales strategies that led to the team exceeding sales goals on a monthly basis
• Successfully led the sales team through company changes while maintaining the productivity of the team. Interfaced with senior management to better understand critical objectives and made recommendations when appropriate.
• Conducted sales planning and marketing for staff
• Developed strategy and educated sales staff
• Develops new business prospects through meeting customers in branch .
• Interacts with existing customers to increase sales of the bank's products and services.
• Promote / cross sell all bank's products (Fixed Deposits, Personal Loan, Home Loan, Auto Loan, Banc assurance, CASA, and Over Draft) products.
• Handling customers complains and resolve their problems.
• provide services to bank's existing and new clients.
• Opening SME Accounts and KYC update .
• Handling Business Finance Applications.
• Handling SME Trading Facilities ( LCs, LGs) Applications.
• Provide SME Customers all needed services (Online Banking, Debit Card, E Statement )
• Through put and CASA for SME .
• Action plan for achieving the highest target.
• Follow up all clients' expired documents to ensure obtaining update in proper time.
• Promote / cross sell all SME (Small Business Loan, Auto Loan, and Over Draft) products.
• Ensure excellence level of service
• Opening client's accounts.
• Handling customers complains and resolve their problems
• Ensure excellence level of service.
• Responds to customer inquiries
• Promote / cross sell all CAE retail products.
• Inputs orders into order administration system.
• Issuance of customer balance certificate.
• Prepare /check all retail products' documents.
Course included: • Business English. • Business writing. • Communication skills. • Sales, Customer Care and Human Resources. • Computer skills (MS office 2000, MS project &internet) • Extra sessions for Accounting , Finance , Sales and Marketing.