Fawzy Ali Ahmed Abdullah

Scope of Work:
• Acting as assistant Key Manager for Jeddah accounts.
o Work to increase the market share per brand by:
 Implementing the activity and promotion plan as per IFFCO guideline.
 Track the competitor activity & block them.
 Insure full availability with best executions in all outlets to avoid losing any sales opportunities.
o Build strong team by leading and managing them through one on one coaching, daily follow up per person; increase the awareness level for our company objective to make them fight for getting the agreed results, and supporting them even in their personal needs.
o Analyzing data & figures to build strong plan that lead to a healthy growth per customer per outlet.
o Create good relation with the customers that reflect on simplifying the business and keep the smooth relationship with them.
o Cooperate with other divisions (Logistics, Finance, CS, & HR..) to manage the business properly

Scope of Work:
• Acting as assistant Key Manager for Jeddah accounts.
o Work to increase the market share per brand by:
 Implementing the activity and promotion plan as per MARS guideline.
 Track the competitor activity & block them.
 Insure full availability with best executions in all outlets to avoid losing any sales opportunities.
o Build strong team by leading and managing them through one on one coaching, daily follow up per person; increase the awareness level for our company objective to make them fight for getting the agreed results, and supporting them even in their personal needs.
o Analyzing data & figures to build strong plan that lead to a healthy growth per customer per outlet.
o Create good relation with the customers that reflect on simplifying the business and keep the smooth relationship with them.
o Cooperate with other divisions (Logistics, Finance, CS, & HR..) to manage the business properly

Company Company Field Job & Tasks
AliReza Holding Co.
I. Zone - KSA
From Jan 2012 Tell Dec 2013
Apple Premium Reseller
Showrooms Buy All of Apple Product & Accessory

Show Room Manager
1. The receipt of the goods according to the documentary cycle of the company.
2. Bills for work by clients of the accounting system of the company.
3. Connect with customers and make sure the condition of the goods after receipt.
4. Supervision on the arrangement of the exhibition and show tidily and always clean.
5. Reporting on the state of the market and customers to direct manager (or supervisor responsible section)
6. Investigation of competitors and collect information about them and their offerings.
7. Raise the morale of the vendors and motivate them to sell.
8. Follow the reorganization of the show on a daily basis.
Follow-up entry and exit of goods, complete payment procedures.
9. Coordinate the delivery and installation of the goods with the warehouse and installation team by the deadline

National Sales & Marketing Co. ( Lingo& I Deal's) - KSA
From Jan 2010 to Dec 2011
Showrooms Buy All Of Mobil's, laptops, LCDs, camera, Home Theaters' & Pay TV (Aljazeera Sport TV Channels & OSN TV Channels) Dealer

Show Room Manager
1. The receipt of the goods according to the documentary cycle of the company.
2. Bills for work by clients of the accounting system of the company.
3. Connect with customers and make sure the condition of the goods after receipt.
4. Supervision on the arrangement of the exhibition and show tidily and always clean.
5. Reporting on the state of the market and customers to direct manager (or supervisor responsible section)
6. Investigation of competitors and collect information about them and their offerings.
7. Raise the morale of the vendors and motivate them to sell.
8. Follow the reorganization of the show on a daily basis.
Follow-up entry and exit of goods, complete payment procedures.
9. Coordinate the delivery and installation of the goods with the warehouse and installation team by the deadline

National Sales & Marketing Co. ( Lingo& I Deal's) - KSA
From Feb 2009 to Dec 2009
Showrooms Buy All Of Mobil's, laptops, LCDs, camera, Home Theaters' & Pay TV (Al Jazeera Sport TV Channels & OSN TV Channels) Dealer & Al Jazeera TV Channels Call Center

Call Center Supervisor
1 - do follow-up workflow in a call center both by the time of his work and the period that will work as well as the follow up customer problems, if any, and follow up requests and inquiries and to make sure that all employees who fall under their management are customer service properly and correctly and has a high quality and accurate and the most important is to make sure information given to customers and without prejudice to any information or discredit give it a proper form
2 - Well it is the technical side is a follow - up tools to work in the call center to make sure the workflow naturally and fast without the occurrence or the occurrence of problems in services or utilities to work.
3 - to carry out the analysis of calls and work on lifting the competent department precise details of the calls and the problems and the nature of queries and work on the development of services provided in the IVR system
4 - Supervisors should also develop work schedules for all staff and call center specialists vacation, Rahathm and breaks within the informal working time so that it applies to work flow without making mistakes time or Balrahat or vacations and so on 5 - There are many technical tasks such as drawing the Altndeimi structure of assistance tools to work such as a form of communication coming and the routes to reach the Officer - in - Charge and developing them to develop plans with other Aladarat concerned so

Raya Distribution
Raya Holding
Egypt
From April 2006 to Feb 2009
showrooms buy (Nokia-Samsung-I. Mate-Sagem- Vodafone) Agent
Raya Retail

Store Manager
Handling any problem
Team Managing & Plan Building (Weakly & Monthly)
Selling all brands of mobile phones
Doing a daily activity to inform my manager
Collecting bills for Vodafone Customer

Modern City For Technology (MCT)
Egypt
From May 2002 To March 2006
(IBM-HP-Dell-Compaq-SIMENS "Fujitsu"-Toshiba-LG-Samsung-Acer-Asus-Compatibles Pc's-Epson-Xerox) Dealer & IT Supplier

Account Sales Supervisor
Open a database of clients and follow-up projects and processing of proposals and offers alternatives and to attend meetings of the practices and supply tenders and follow-up, installation, operation and coordination of team work