fayaz محمد

Assists the Senior IT Engineers in diagnoses & resolves technical hardware and software issues
Works with internal users to diagnose and to resolve technical hardware and software issues
Redirects technical support requests to database administrators / network administrators as needed
Troubleshoots users’ network connectivity / cabling issues
Identifies and escalates situations requiring urgent attention
Tracks and reports on support requests
Installs and configures computers
Installs and configures printers and copiers
Configures official email via internet on employees handsets
Checks if consumables are available in the Head Office and arrange for transportation to the required location
Monitors and evaluates the execution of third party IT works
Advises on IT procurement requirements and maintains the IT spare parts stock levels