IT Digital Employee Experience Lead
Toyota - Abdul Latif Jameel Motors - KSA
مجموع سنوات الخبرة :17 years, 4 أشهر
ABDUL LATIF JAMEEL MOTORS - TOYOTA, JEDDAH (KSA) Jan 2014 - Present
• Lead a team of 8 professionals as a Business Process Management Head of Department, and Solution Architect for business process re-engineering and automation by APPIAN
• Lead technical Successfactors implementation for ALJ and 14 subsidiaries companies.
• Act as an Integration Architect for:
o Customer 360 Datalake and Ecommerce (Hybris) using SAP Cloud Platform (Agile methodology)
o Hybris B2B eCommerce integration with on-premises SAP ECC
• Manage projects and create solutions for automation of business processes (Fixed Assets, Credit sales, Vehicle Invoice centralization)
• Lead SAP HCM Support and Enhancements
• Lead and support enterprise contents management system (OpenText)
Key achievements:
• Completed and delivered the following projects and results:
o Hybris B2B Ecommerce - achieved a 25% decrease in the time taken to complete the B2B deals
o RPA project for Utility bills processing - saved 4 headcount and reduced bills processing time by 70%
o RPA for HR Organization Restructuring Process - reduced headcount by 3 and time from 5 hrs to 30 min
o Automating Business Processes by APPIAN - 6 Applications for HR, Finance, CRM, Safety & Security, Insurance, Compliance and Legal - achieved annual savings of 500, 000 SAR
o Customer Datalake - the foundation for future digital projects
o Delivered 2 RPA projects using BluePrism with APPIAN and SAP - achieved annual savings of 350, 000 SAR
Key Responsibilities:
• Acting as a project leader for automate HR transactions project using the oracle HR self service to enhance the project work flow.
• Creating and implementing change management plans that minimize employee resistance and maximize employee engagement.
• Handling day to day operations of our Human Resource Information System (HRIS), mapping current HRIS business processes, improving the HRIS data and transaction processes, data integrity, administration, and create efficiencies to support a growing global organization.
• Configuring and devising HRIS systems and reporting link updating the same with accurate reports and ensuring compliance of organizational requirements.
• Working with HR staff in assessing needs for various business functions within the department. Supporting management in identifying and analyzing options and recommending business process enhancements.
• Providing project oversight from design through to implementation. Identifying, tracking, monitoring and communicating on project-related issues, scope changes, variances and contingencies that occur during the course of automation.
• Conducting data analysis on HR data such as compensation, classification, employment, employee relations, and benefits data as directed by the management.
• Providing first level application and operations support to users of HR systems, including problem identification & resolution, local and report system support, reporting and user training.
• Ensuring the accuracy and quality of HR system information as used by management, third party administrators and regulatory authorities. Monitoring and analyzing HR information flow through manual and automated processes.
• Providing support including, but not limited to, researching and resolving problems, unexpected results or process flaws; performing scheduled activities; recommend solutions or alternate methods to meet requirements
Designation Chronology:
• June 2011- Present: HRIT General Manager
• Apr 2010- May 2011 : HRIS General Manager
• Feb 2009- March 2010: Employee Relations
• Feb 2008- Jan 2009: Development Manager
• Jan 2007- Jan 2008: HR Administrator
• April 2004- Jan 2007: Analyst Programmer 1- Information Technology Division
• Nov 2001- April 2004: Analyst Programmer 2- Information Technology Division
• Feb 2000- Nov 2001: Computer Programmer- Information Technology Division
Inducted as Computer Programmer and worked up the hierarchy, receiving accolades and promotions to the position of HRIT General Manager.
Key Projects to Credit:
• Automating HR Transactions
• Oracle HR Self Service Implementation
Highlights:
• Served as HRIS Specialist and the primary liaison for HR system requests and user support for ensuring data integrity and analyzing data flows for process improvement opportunities.
• Demonstrated a strong understanding of HRIS database structure, functions, processes, and maintained the HRIS system for the input, integrity and confidentiality of all employee data and files.
• Automated and deployed HR Transactions and Oracle HR Self Service Implementation, acted as liaison between the business and technical staff, providing hands-on project direction, guidance and assistance to their stakeholders and customers.
• Ensured deployment project plans are technically robust, identifying and addressing any potential delivery issues.
• Took ownership of monitoring performance against key parameters, including agreed budget, milestones and timescales throughout the lifecycle of the HR projects.
Highlights:
• Identified continuous improvement projects, enhancements, and business process changes within the HRIS system, which increases efficiency and user acceptance in Oracle HR performance.
• Served as a subject matter expert to managers and associates regarding the HR system and suggested the implementation of Oracle HR Self Service.
• Continued to develop the HRIS Framework with other functional business areas with the objective of continuous improvement and customer satisfaction and designed the organization Hierarchy & Reporting link as well.
Key Responsibilities:
• Performed a variety of day-to-day administrative Human Resource Information System (HRIS) functions ensuring data integrity and the processing and reporting of HR data.
• Conducted data analysis on HR data such as compensation, classification, employment, employee relations, and/or benefits data as directed.
• Serves as a technical point of contact for HR related technologies, and assisted data integrity, testing of system changes, report writing, and analyzing data flows for process improvement.
• Participated in IT status meetings for identification and resolution of issues and consideration and evaluation of potential system enhancements and upgrades.
• Linked with the organization Hierarchy & Reporting to provide program statistics for management. Arranged data in spreadsheets to perform calculation, find percentages and determine ratios, analyzed and interpreted stats to provide overview of findings.
• Monitored and advised on the efficiency and effectiveness of the technology, methods and procedures used in the HRIS and made proposals for and implement the introduction of enhancements to meet service level agreements.
Highlights:
• Effectively managed all HR functions in line with business growth and designed a Employee Handbook for the organization.
• Practiced policies and ensured transparent and apt communication, performed transactions related to retirement project and events.
Key Responsibilities:
• Managed all aspects of employee relation inclusive of special events and programs including manpower planning, recruitment, employee development, training, orientation programs, compensation and administration.
• Formulated and advised Human Resources policies and objectives for the company with regards to employee relations to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.
• Maintained and enhanced established HR strategies, policies and practices in areas of employee relations, performance management, compensation and training.
• Resolved employee relations issues along with developing and implementing creative and motivational recognition and reward programs to enhance team member retention.
• Developed an open line of communication between the management and staff, maintained employee relations.
• Conducted employee’s satisfaction survey in coordination with the HR team, resolved employee relations issues, coaching and counseling them to attain maximum satisfaction.
Highlights:
• Provided strategic inputs in HR Transformation project with Mercer and MSD
Key Responsibilities:
• Ensured alignment, integration and adaptation of HR initiatives to enhance organization capability for meeting business goals/objectives.
• Analyzed business requirements and provided inputs for developing functional strategies with respect to talent acquisition, development and retention.
• Worked closely with business leaders and functionally aligning HR business partners to conduct organizational assessments and work with leadership to drive culture development across the organization.
• Fostered the development of strong, cooperative relationships within the company to create team synergy and improve cross-departmental processes.
• Monitored all human resource related legal/ statutory compliance and ensured adherence to organizational policies and procedures.
• Designed/implemented Oracle HR project and HR transformation project in conjugation with various department heads for smooth functioning of the organization.
Key Responsibilities:
• Managed all functions pertinent to HR administration by implementing and developing modern administration systems related to organizational design, policies/procedures, employee relations, acquisition and mergers.
• Analyzed business requirements and provided inputs for developing HR Transformation Project with Mercer and adapt of HR initiatives to enhance organization capability for meeting business goals/objectives.
• Provided ongoing consultation support for Oracle HR implementation project. Monitored service level performance and addressing user satisfaction gaps/issues.
• Handled an array of activities including and logging employee’s data into the HR system for smooth functioning of day-to-day activities.
• Spearheaded all facets of administration, extensively liaised within and outside the company for resolving issues related to human resources, facilities and operations.
• Planned, developed and coordinated the execution of program policy, procedures and operations of all administration practices including internal memos, salary/employment certificates, warning letters and terminations.
Previous Professional Experience:
• April 2004 - Jan 2007: Analyst Programmer 1- Information Technology Division, Abdul Latif Jameel Co (Toyota), Jeddah, Saudi Arabia
• Nov 2001 - April 2004: Analyst Programmer 2- Information Technology Division, Abdul Latif Jameel Co (Toyota), Jeddah, Saudi Arabia
• Feb 2000 - Nov 2001: Computer Programmer- Information Technology Division, Abdul Latif Jameel Co (Toyota), Jeddah, Saudi Arabia
Pass
Other Training and Certifications: • SHRM- PHR Training, Technical Accountancy, Jeddah • Job Analysis and Evaluation, Mercer, Jeddah • Oracle HR People Management, Work Structure and Self Service Training, Oracle Jeddah • HR Training, Meirc, Jeddah • 7 Habits of Highly Effective People, ACCL, Jeddah • PMP Certification Preparation Seminars, PMI-AGC, Jeddah • Communication Skill, ACCL, Jeddah • Visual Studio .Net, ACP, Jeddah • HR Access Courses for Developer, ITS, Jeddah • Database Design and Developing Using Oracle, Oracle Jeddah • Effective Communication Skills, ACCL, Jeddah • Live Link SDK, Open Text, Dubai • Java, ACP, Jeddah • MS SQL, ExcuTrain, Jeddah • Business Object, ACCL, Jeddah • Cognos Impromptu, ACCL, Jeddah