Recruiting And sales Operations Manager
CC Staffing International
مجموع سنوات الخبرة :15 years, 5 أشهر
- Managing Sales, Clients’ engagement and exploring new market strategies
- Resources Management
- Contracts Management & Negotiations
- Vendors Relationship Management
- Invoicing and collections
- Addressing Client pain points & ensuring high levels of Clients’ satisfaction
- Update recruiting procedures or create new procedures
- Supervise the recruiting team
- Search for and enforce new sourcing methods to find job candidates
- Research the best job advertising techniques
- Develop and update job descriptions
- Post available job vacancies online through job boards, website, social media, and universities placement office
- Perform headhunting and executive search for all positions
- Screen candidates' resumes and job applications
- Conduct phone screening with potential candidates and schedule interviews accordingly
- Conduct (Information Technology) Technical Interviews.
- Resource Allocation
- Career Development
Transformation & Operations Leader
Sales / Customer Success and Experience
Highlight of main achievements:
- Improved Client Satisfaction to 96%
- Increased success stories with leading Clients across multiple sectors
- Onboarded successfully Clients / Partners on Mega opportunities (4-10 M$)
- Ensured on time delivery of products and services
- Collected Bad debts and ensured projects are closed with profitability
- Implemented & Drove the client collaboration community in MEA, to improve the Social communication and listen efficiently to Clients’ needs for better engagement and process improvement.
- Built strong relationship influence with Clients which resulted in accelerating their internal process such as: finalizing the POs & payments.
- Introducing process automation for better performance control & efficiency in our daily work; by applying business analytics, using Cognos, Dashboards to simplify IBM internal processes
I have covered the operational process (end to end ) for several Clients & IBM Business Partners such as: Mobily, Cap France, Metag, Ejada, SBM, Logicom, Wipro, Huawei, Rajhi Bank, Maaden, SABB, SAMBA, Riyadh Bank, Mizuho, STC, STCS…
Client Experience:
- Act as single point of contact from opportunity identification to delivery & operation processes. Possessing end-to-end process knowledge.
- Act as focal point for onboarding new IBM Business Partners and key Clients covering (Agreements, Products education, implementation and support).
- Understand and communicate key client needs and information internally to propose the right products and solutions.
- Conduct and facilitate client visits and reviews, while having a deep understanding of clients and internal processes.
- Monitor the end-to-end fulfilment process and operations in an effort to develop and implement value-add client solutions and growth enablement.
- Introduce Cloud Based applications with SAS concept to Clients/Partners while managing the full cycle from initiation to closing and training.
- Achieve operational excellence targets, support Trust and Compliance initiative.
- Ensure new products are delivered within the agreed timeframe while emphasizing on achieving Client success in all engagements.
- Support the deployment of key initiatives in B2B environment, and keeping it aligned to channel strategic plans to deliver excellent Client and Partner Experience.
- Develop and maintain effective relationships with Clients / Partners at all levels to ensure proper onboarding of new products, success and Client Satisfaction.
- Engage in every step of the full product onboarding cycle from sales to delivery, training, and support to build success stories with end Clients & Partners.
- Help Clients by implementing digital initiatives and tools to reduce process complexity and ensure time saving, low cost & work efficiency
- Consultant on methods of conducting business: coordinate complex activities, respond to inquiries, and project manage issues to resolution.
- Consultant in the following Area: proposals, RFQ, BOQ, contracts terms and conditions, Client Solution Onboarding, solution design, payments terms, billing process, invoicing process, contracts terminations, legal actions
- Contracts Management: Managing Contract file, Mobilization Period, dispute resolution, claims, deliverables and performance, testing and acceptance, warranties, Closing the last five percent of the contract etc.
- As customer engagement leader, I was a key player in the IBM Client Value Initiative aiming to increase client satisfaction, sales productivity, IBM metrics attainment.
End to End Supply Chain & Global Logistics
Achievement: Management recognition for the overachievement during the world cup
- Acquire new accounts, build & maintain strong relationships with key strategic clients
and actively contributing in the company growth.
- Act as an active team member in developing creative advertising campaigns for several
leading clients.
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