فيصل طوال

• Subcontracted for almost 10 years over 3 different contracts. Shamal Solutions LLC (oct2013 - April 2020), Knowledge group (April 2020 - January 2022) and Global AeroSpace Logistics (January 2022 - Present)
• Facilitated successful meetings between high-ranking Presidential Guard officers and staff & western instructors and advisors, bridging communication gaps for current and future training and cooperation. Along with field and classrooms translations for Work on risk management and Standard operating procedures (SOPs) reports in both English and Arabic.
• Courses worked for the Presidential Guard Institute include Commando, Mobility, Roping, Sniper, Ship protection, Counter Terrorism, Maritime Counter Terrorism, Combat Dive, Close Combat Quarters, Mortars, Javelin Gunner, Heavy Weapons, VIP, and other courses in the Special Operations wing.
• Worked courses for the Ministry of Interior police Force. First Armed Responders Courses, Hostage Rescue and S.W.A.T Courses.
• Provide any and all cultural and ethnic context of translations, interpretations, and transcriptions with an expert linguist’s opinion given to the supported organization or agency as to the most likely meaning/intent of terms, phrases, or statements that may have multiple valid interpretations.

Oversaw daily operations of personnel, resulting in a shift rate increase in sales from 20000 JOD to over 450000 JD Per year for cash handling/supervision processes.
• Established performance metrics & dashboards using statistical analysis to evaluate efficiency and effectiveness of operations, leading to improvements on KPIs.
• Developed a comprehensive organization strategy ensuring product availability and timely deliveries while driving down costs by conducting meetings and arranging contracts with suppliers, locally and internationally using multilingual skills.
• Streamlined supply chain cycle by integrating current tracking technologies within budget constraints, resulting in reduction of costs and continual reliability-of-supply and operations performance, optimizing inventory turnover, and reducing stock outs to a minimum.
• Manage staff and conduct sales in the Pro-Shop to Multinational customers by conducting surveys and analyzing the data to meet the needs of the international clientele which increasing recurring sales by 2250%
• Budgeting and Managing cash registers and daily, weekly, monthly, and yearly reports both in English and Arabic.
• Identified gaps within procurement operations, compiled budget workflows, and generated data-driven analysis reports highlighting areas for cost reduction in my departments.
• Attended meetings with top generals in the Jordanian Army and Special Forces Trainers.
• Provided technical support and resolved technical issues for team members and colleagues utilizing my expertise and experience in the information technology field and utilizing various troubleshooting techniques.

Provided translation services between Arabic and English for criminal court proceedings, mediations, and legal documents at the Courthouse.
• Conducted a minimum of ninety court, lawyer, and mediation-related translations and interpretations in both Arabic and English.
• Assisted in interpreting and translating court proceedings and legal documents and evidence for a wide range of cases, including child support, divorce hearings, drug charges, molestation, and theft charges.

Detection and investigation of fraudulent activity. Exposure of fraudulent networks and identification of evolving trends that impact individuals, their identities, and financial information in the online space.
• Assisted in the translation and review of Arabic websites to identify any potential funding of terrorist organizations through the PayPal system to prevent such illegal activities.
• Providing global clients with comprehensive account management and technical support, including prompt resolution of any account issues, by acquiring a thorough understanding of their needs.
• Extensive experience working in the Compliance Department, where my primary responsibilities included reviewing and evaluating websites for signs of funding of terrorist activities, money laundering, violations of the Office of Foreign Assets Control (OFAC), and websites that support terrorism. I have received comprehensive training in fraud investigations.
• Assisting clients with Arabic accounts via phone conversations from The Middle East and troubleshooting whatever their issues may be.
• Assisted in the creation of standard operating procedures for the Arabic department.
• Generated analytical reports for specific accounts to identify patterns of activity.

Created budget projections and forecasts on a monthly and yearly basis
• Tasked with finding solutions to problems that may arise in the branch.
• Drafted agreements and agreements for customers at the car rental counter.
• Handled and processed reservations both in person at the counter and over the phone.
• Performed cash management tasks such as balancing the cash drawer and preparing cash deposits.
• Conducted administrative duties related to accounts receivable and journal vouchers.
• Provided transportation services for customers between their residence and rental location.
• Oversaw and monitor the operations of a fleet of 500 vehicles and manage a team of 16 personnel.