Manager Quality Control
Zahid Tractor & Heavy Machinery Co. Ltd.
Total des années d'expérience :26 years, 9 Mois
Responsible for the development of Service PIP and Quality Control processes, control measures and systems that will cater to Machine PDI Quality Control initiative.
Provide technical expertise to control PIPs/PDIs functions, improve Quality Control measures and look after Reclaimed Parts business in CSD (Central Stock Depot).
Identify quick wins, pitfalls, and evaluate critical KPIs which will form the basis of performance evaluations.Monitor PIPs, PSPs, Database (Zahid/CAT) and keep upto date information.
Lead and train mechanics in the CSD of best practices and process improvements.
Achieve zero defect policy in PDI process.
• Motivate service team to meet the overall department & company objectives for more
Profitability
• Ensure that all parts department & service facilities meet the standards.
• Establish a reliable workshop loading system or follow the recommended systems by
Factories.
• Apply an applicable quality control system.
• Apply an incentive system for service team to keep their loyalty.
• Ensure effective cost control.
• Monitor budget achievement.
• Use a proper & reliable computer system to mange all service department operations.
• Apply a customer satisfaction program.
• Prepare a training schedule to improve service staff skills or follow factory standard schedule.
• Answering questions and progressing complaints from branches, in matters concerning service, warranty and products.
• Ensure that the service requirements in the branches are in order to provide the maximum degree of customer satisfaction.
• Follow-up field activities and campaigns ordered by the manufacturers and ensure that they are carried out in a correct way and within the specified time unit.
Ensure that customers get their Vehicle back within the promised time, cost estimate and with exceptional quality work. Regular customer surveys to stay abreast of customers' needs and wishes. Follows up personally on all customers complaints. Visits customers on regular basis. Keeps customer list always up-to-date.
Bachelor of Technology