PASSENGER SERVICE AGENT
NATIONAL AVIATION SERVICES
مجموع سنوات الخبرة :14 years, 6 أشهر
Providing high value added services to customers by providing the effective service in Check In counters of Airlines such as (QR, TK, BA, J9, MS )
Having check in knowledge of these airlines (Qatar Airways-ALTEA, British Airways-BAPRS, Turkish airlines-TROYA, Egypt airlines-ALTEA.)
Company Name: Globe Ground India Pvt. Ltd. (Ground Handlers at Bangalore International Airport for Lufthansa, Airfrance, British Airways, Qatar Airways, Oman Air,
Srilankan Airlines)
Duration: March 2011 till date
Designation: Passenger Service Agent (At present working with Qatar Airways team)
Key Skills
• Checking-in passengers and issuing boarding passes and baggage tags
• Checking different travel documents such as passport, visa, etc.
• Providing services at arrival desk for passengers with missing or damaged bags.
• Coordinating with different departments such as ramp, load control, etc. for timely completion of boarding and providing different services for passengers at boarding gate
• Meeting and Assisting high-profile passengers
• Assisting crew in clearing immigration, customs as well as security procedures
• Collecting miscellaneous charges such as excess baggage charge, airport tax, date change fee, etc. and issuing receipt for those
• Segregating baggages according to destination and timing of flights
• Doing different checks after the flight has departed (post-flight checks)
• Doing pre-flight editing prior to starting the check-in counters
Company Name Alhind Tours & Travels, kannur
Position Reservation & Counter Staff
Specialization Ticketing and Passenger Correspondence
Industry Travel
Date Joined October2008
Work Description
• Airline Ticketing and Reservation
• Reservation in Galileo and Amadeus
• Client Servicing
• Handling New Passport Application