presesnt as Customer service & Sales agent
GSA for Cathay Pacific Airways
Total des années d'expérience :6 years, 4 Mois
Since November 2009-presesnt as Customer service & Sales agent at Cathay Pacific Airways
Working knowledge: - Exceed sales targets through effective sales calls to Travel Agencies
- Optimize yield and capacity through effective negotiation with business Partners and communicate recommendations to the Regional Manager.
- Identify and maximize new business opportunities for revenue in order to achieve targets, whilst diligently protecting existing business.
-Develop and maintain mutual business relationships with Travel Agents, aiming to achieve sales targets.
- Gather and rapidly report market intelligence information relating to customer behavioral changes that impact the business.
- Initiate and assist with appropriate marketing activities (advertising campaigns, image campaigns, internet sales) to enhance Cathay Pacific's presence in the market.
- Assist the sales supervisor in providing market information relating to sales promotion activities and competitor analysis on promotional fares or activities.
- Provide any necessary statistical reports for use in further planning activities
- Work closely and delegate to sales support, call center and service delivery staff to maximize their sales activities..
Experience: Since October 2008- May 2009 as Traffic Assistant
AIR TRAVEL ENTERPRISES IN BANGLORE
Experience: Since October 2007 - September 2008 as Travel Co-ordinator
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Bachelor Degree in commerce (Co-operation) (University of Calicut, Kerala, India, During 2003-2006)