Senior Relationship Officer
RAK BANK
Total years of experience :18 years, 8 Months
• Strategic planning, within specified business sectors to generate effective leads & exceed sales targets for the business unit.
• Meeting SME and personal banking clients in order to generate & close sales.
• Successful cold call percentage & new business development.
• Maintain cordial relationships with existing clients in order to generate future business prospects.
• Meeting new to bank customer’s in order to conduct KYC and verification process.
• Evaluating banking documents prior to credit approval.
• Visiting small and mid-size organizations to prepare business visit reports for credit ratings.
• Resolve customer queries while maintain excellent service standards.
• Identify customer needs and cross sell relevant banking products.
• Witness, verify and update customer signatures with the bank.
• Ensuring all authenticity related documents are attested and verified.
• Analyze income statements such as salary certificates, pay slips, bank statements and credit card statements for discrepancies.
• Maintain effective communication and follow-ups with the banks cross sell team and other sales team’s in order to escalate business prospects.
• Train telesales staff on customer interaction and phone etiquette.
• Observe and report suspicious money laundry related activities.
Maintain effective communication with corporate RM’s in order to ensure smooth running of trade finance activities with their portfolio.
Act as point of contact for clients in the import LC department.
Attend and manage all customer inquiries related to settlements.
Coordination of funds in customer’s accounts prior to loan recoveries and payments.
Responsible in effecting the banks daily LC payments, both usance and sight while preparing swift messages for corresponding banks.
Booking of LC loans in the banks system while monitoring limit management systems in order to ensure profit rates, tenor and limits.
Evaluate and ensure fulfillment of documentation, prior to LC loan bookings such as application, sale contract, promissory notes, cheques and others.
Overseeing delivery of import LC documents to customers, Branches are sent in a timely and accurate manner.
Processing of margin refunds, profit refunds, early settlements, due settlements and other requests relating to import LC.
In charge of departments monthly legalization correspondence with the ministry of finance.
Coordinating import LC teams daily foreign currency exchanges with the banks treasury department.
Responsible for taking care of personal banking needs for a corporate portfolio through relationship management with companies decision makers and financial controllers.
Making presentations to employees in different organization’s on the banks personal banking products.
Promoting various investment products of the bank.
Identify and cross selling other banking products.
AC NEILSON
Preparing and evaluating market research tools and formats in order to gather required market research feedback.
Identify and maintain different target market segments in order to complete market analysis according to research projects.
Preparing, conducting and completing questioners relating to various research projects through direct, telephone conferencing and open forums.
– Murdoch University (Dubai int. study center).