Account Manager
Grafdom
مجموع سنوات الخبرة :13 years, 6 أشهر
• Drove sales and revenue by prospecting, evaluating, onboarding businesses, online advertisers and agencies across MENA.
• Hands-on experience selling, overseeing and implementing digital services & solutions including Website Design, Website Maintenance, Mobile Apps, E-commerce, Branding, Social Media Management, Mobile Advertising, Content marketing, SEO & SEM etc.
• Served as the link of communication between clients and the internal cross-functional teams by collaborating with designers, developers, the engineering team, copywriters, social media managers, and production team ensuring that client expectations and deadlines are met.
• Analyzed and developed campaign reports by testing and using tracking systems to gather data and determining efficacy and areas for improvement.
• Developed customized data-driven pitches and presentations to onboard clients.
• Research and brainstorm emerging digital trends and new marketing ideas to pitch to potential clients and deploy to existing campaigns & accounts.
• Developed and currently maintaining long-lasting trusted advisor relationships and delivering top level customer service.
Key Achievements: Generated over a Million Dirhams in profit in the last financial year and maintained an average 30% YOY revenue growth since 2017.
• Drove business growth and expansion in the defined territory and successfully signed up 29 new accounts in the last year.
• Identify, up-sell and cross-sell solutions & subscriptions, encourage adoption and collaborate with the internal team to create additional value for clients.
• Collaborate with Media Agencies in the region to develop Ad Campaigns and facilitate the campaigns from start to finish.
• Achieved 150% of the overall target in the last financial year by on-boarding new clients and up selling to existing clients.
• Contributed to the development of new product features by evaluating site visitor behaviour, analytics & user feedback.
• Provide clients with top-level support, assistance, training and advice throughout the client lifecycle
• Grow and nurture long term strategic client relationships, specifically within the education sector that includes Universities, Schools, Nurseries, Education Groups, and also Healthcare groups including Clinics & Hospitals.
Key Achievements:
Maintained over a 90% yearly subscription renewal rate and increased the market share by over 15% in the defined
territory.
•Researching on top marketing strategies and contributing to the development of creative marketing & advertising
campaigns for clients.
• Developing and proposing digital and other marketing strategies and campaigns for clients
• Assisting and liaising with existing clients daily in regard to projects and liaising with the production team to deliver the
required marketing collateral’s on time.
• Development, production, execution & delivery of projects from proposal right up to delivery.
•Working with outsourced designers to produce advertising materials.
• Overlook all social media platforms including Facebook/Twitter/Instagram etc.
• Liaising with media/printers/publishers as required and managing the production of marketing materials such as
leaflets/flyers/posters/newsletters including e-newsletters/Radio commercial.
• Develop and execute marketing and promotional plans to achieve objectives & targets.
• Organize & coordinate in house & third party events and sponsorship’s on behalf of the company aiming to enhance the
CIOCONAT brand.
Achievements: Helped in sales growth by 60% within a 6 months period.
•Develop and execute marketing and advertising strategies.
• Coordinator for CSR projects.
• Experienced and learnt from several key department’s including sales and marketing, shipping, designing, purchasing, tea grading and tasting, storage and blending, tea bagging etc.
• Plan and execute promotions and events for local sales.
• Work involving teamwork and Professional in verbal communication
• Done Photo editing, banner designing and video editing for the organization and also screened at Shopping complex and theaters.
• Presenting in the documentary
Specialization: Double Major in Management & Marketing
Achievement : A*/100% marks for Information Technology units.
