JOHN THOMAS KURAKKARAN

Directing all operational aspects including compliance, customer service, human resources, administration and
sales in accordance with the sharaf exchange objectives and policies. Providing training, coaching, development
and motivation for branch staffs.
 Evaluating employee performance and providing feedback and coaching as needed
 Recognising employee achievements and encouraging excellence in the work environment
 Developing and implementing sales plans
 Organising marketing activities and events for the branch

WALLSTREET EXCHANGE CENTRE, DUBAI, UAE FROM DEC 2011 TO AUG 2019
BRANCH MANAGER /TEAM LEADER
 Perform the duties as a Team Leader Branch Manager
 Managed the daily branch operations, Maintained and monitored branch vault cash, petty cash and
performed audit compliance in accordance with uae central bank regulations,
 Reviewed business plans and set goals for future, Coordinated with marketing departments to
focus on goal plans. Drafted and submitted reports regarding progress. Held monthly task completion
contests to encourage staff. Conducted analysis of progress and held weekly meetings regarding goals
and tasks
 Front office customer service duties includes processing of all types of inward and outward remittance
including instant cash, , western union and all commercial and individual bank transfers to all countries
 Cross selling and upselling of other financial products like national bonds, mobile recharges, credit card
payments utility bills etc.
 Handling customer complaints, enquiries, branch problems solving and ensuring quality customer
service at the store
 Verification of vouchers, branch documents and verifications of cash and currencies, ensuring the AML
and audit compliance procedures were followed as per central bank rules and regulations
 Building team spirit among staff, identify new sales ideas ways and techniques to improve the branch
business income revenue and profit