house keeping supervisor
New Medical Center
Total years of experience :5 years, 6 Months
• Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
• Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Coordinates work activities among departments.
• Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
• Inventories stock to ensure adequate s
• Evaluates records to forecast department personnel requirements. Makes recommendations to improve service and ensure more efficient operation.
• Prepares reports concerning room occupancy, payroll, and department expenses.
• Selects and purchases new furnishings.
• Performs cleaning duties in cases of emergency or staff shortage.
• Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
• Attends staff meetings to discuss company policies and patrons' complaints.
• Issues supplies and equipment to workers.
• Establishes standards and procedures for work of housekeeping staff.
• Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.
• Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports.
• Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals supplies.
• Responsible for clear and effective communication between housekeeping and other departments.
• Fill in for staff where necessary.
• Order supplies as assigned by the Housekeeping Manager.
• Report all work orders to engineering/maintenance any and all problems needing repairs.
• Focus on Special Emphasis on Priority and VIP guests.
• Create a courteous friendly, professional, work environment through open line of communication.
• Ensure compliance with safety and sanitation standard.
• Inspect and maintain hotel rooms daily.
• Maintain a regular deep cleaning program, a monthly planner consisting of a project a day. Floor/carpet care. Flipping of mattresses (Keeping records/check lists).
• maintaining a monthly linen inventory
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with hotel standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with the hotel standards and regulations to encourage safe and efficient hotel operations.
• Other duties as required
• Maintain an overall clean and safe hotel for our guests as well as our employees, establishing and maintaining quality control
• Utilizing the proper equipment and supplies for the efficient and economical operation of the hotel.
• Ensure that all guest rooms, public areas and back of the house work areas meet the established standards of cleanliness to assure guest satisfaction and maximize revenue.
• Supervise, train, support, and monitor room attendants, turndown attendants, and housemen
• Ensure that housekeeping services are completed in a first-class manner.
• Provide guests with professional, efficient, prompt and courteous service
• Assign daily tasks to the housekeeping staff.
• Inspect and ensures all rooms have been assigned and serviced each day -Coaches employees as required.
• Assist the Housekeeping Manager managing the staff company goals and objectives.
• Welcome guest and greet them cheerfully then offer them seats and drinks.
• Dealing with clients for any queries such as visa requirements/charges and tour packages.
• Answering phone calls and note down specific information or record as voices messages, then transfer the call to the concern staff and ensure that no call go unanswered.
• Responsible for arranging appointment with the manager and to several companies.
• Receive and sort out the mails queries.
• Responsible for making travel bookings for domestic and international services.
• Assigned the tasks of handling and maintaining correspondence files.
• Improves workflow and simplify reporting procedures.
• Maintaining appointment diary by manually and electronically.
• Implement cost reductions.
Hon. Vincent Garcia's Scholar Pre- Employment Seminar for Local Applicant (PESLA) Organization of Arts and Sciences Evening Students (OASES) Hosting Seminar and Workshop Seminar Workshop on Syllabus making and English for Specific Purposes Parliamentary Rules and Procedures Seminar
