Ticketing Officer
Orient Travel
Total years of experience :5 years, 0 Months
& Responsibilities
Handled incoming calls and inquiries regarding ticket availability and provided accurate information regarding flights.
Prepared cost effective travel plans and provide excellent customer services.
Responsible for marketing and selling the special packages and hotel related products.
Arrange accommodations according to the customer specification
Processed ticket sale transactions via mail order, will-call, cash and credit sale systems.
Followed all internal control procedures for cash handling and credit purchases, and ensured integrity of ticket distribution and accountability.
Maintained close liaison with customers on issues relating to bookings.
Ensured all issues relating to ticketing complied with best practice.
Monitored and communicated airline schedule changes and flight cancellations.
Ensured documents registration and handover in accordance with corporate requirements
Designed document control administration
courses: /certfiication Certificate of completion of IATA/UFTAA FOUNDATION Certificate of completion of GALILEO BASIC Certificate of completion of AMEDIUS TRAINIG MODULE