Febin Shajeena Rahim

• Delivered high-volume customer service in a fast-paced retail environment
• Handled POS transactions and maintained cash-handling accuracy
• Supported inventory control and stock replenishment to minimize shrinkage
• Performed daily cash reconciliation and assisted with financial accuracy during store
closing procedures.
• Collaborated with team to consistently achieve KPI targets
• Coordinated with other supervisors to maintain consistency across shifts.
• Improved team efficiency by implementing new scheduling practices.
• Identified potential risks and mitigated them through proactive measures.
• Led team meetings, ensured clear communication amongst all members.
• Maintained team-oriented atmosphere with open communication and quick conflict
resolution.
• Estimated costs, generated reports, and maintained detailed records.

• Directed a sales team of 12 to exceed revenue targets by 25%
• Designed promotional campaigns that boosted sales pipeline by 12%
• Improved customer satisfaction by 30% through service strategy optimization
• Produced monthly P&L and KPI performance reports for senior management
• Reduced sales cycle time by 15% through CRM enhancements
• Collaborated with management to streamline business processes.
• Supported front-line sales teams with well-coordinated administrative operations.
• Customized promotional strategies to meet needs of different clients, products and
services.