Feby Eugene

• Process and confirm guest room reservations made by clients on the
phone, letter or fax
• Input all reservations into the computer, recording all pertinent
information and attend to inquiries, complaints and requests regarding
reservations
• Remain up to date with all the promotions in and around the hotel and
follow established procedures to process all room reservations, rates,
confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and
apply rate management
• Maintain established filing system for all correspondence and collate
reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and endeavors to
maximize business
• Maintain an accurate room status at all times for all daily arrivals
• Ensure all incoming calls are answered as per the Rotana standards,
information received by call or email is inputted and thoroughly
checked at all time

• Greeted guests upon arrival with a friendly and professional demeanor,
creating a welcoming atmosphere.
• Managed smooth and efficient check-in/check-out procedures for all
guests.
• Responded promptly to guest inquiries via phone, email, and in person,
providing information on hotel services and local attractions.
• Handled room reservations and assignments accurately, optimizing
room usage.
• Processed payments, including cash, credit cards, and third-party
billing, ensuring correct transactions and guest satisfaction.

• Delivered excellent customer service by assisting customers with
product selection and providing personalized styling advice.
• Accurately processed sales transactions including cash and credit/debit
payments, ensuring smooth checkout experiences.
• Stayed updated on current promotions, sales, and product features to
guide customers effectively.
• Supported visual merchandising efforts by organizing product displays
to attract customer interest and boost sales.
• Monitored inventory levels and communicated stock shortages to
management for timely replenishment.

• Supported individuals involved in the criminal justice system by
connecting them with reintegration services and community resources.
• Performed case management duties, including intake assessments and
referrals to appropriate support programs.
• Applied restorative justice techniques and conflict resolution strategies
to assist in rehabilitation and community reentry.
• Maintained strict adherence to ethical and legal standards, ensuring
compliance with the Canadian Charter of Rights and Freedoms.
• Collaborated with community organizations, legal professionals, and
service providers to support marginalized populations effectively.

• Provided excellent customer service by greeting customers, answering
inquiries, and resolving complaints promptly.
• Operated cash register systems accurately, processing cash and
electronic payments, and ensuring correct change was issued.
• Handled customer orders efficiently, maintaining accuracy and speed
to enhance customer satisfaction
• Verified order details to ensure accuracy before handing off to
customers.
• Maintained cleanliness and organization of the register area, dining
space, and condiment stations to meet hygiene and safety standards.