Fedaa Jouni

• Managed daily accounting operations, recorded transactions, and prepared invoices with 100%
accuracy.
• Conducted budget reviews and financial analyses to identify cost-saving opportunities.
• Improved billing accuracy and reduced overdue receivables by 15% through enhanced tracking
processes.
• Ensured compliance with Canadian accounting standards and maintained organized financial
documentation.

• Assist in planning, coordinating, and executing marketing campaigns across multiple channels
(digital, social, print).
• Gather and analyze market data to support strategy development and identify trends and
opportunities.
• Track key marketing metrics (KPIs) and generate reports to evaluate campaign effectiveness and
ROI.
• Help create and edit marketing materials such as emails, blogs, social media posts, brochures, and
presentations.
• Support SEO, SEM, and paid advertising initiatives; manage content calendars and website
updates.
• Post content, engage with followers, and monitor platform analytics for insights and performance.
• Work closely with sales, product, and creative teams to align marketing efforts with overall business
goals.
• Ensure consistency in tone, look, and feel across all branding and communication materials.
• Help organize marketing support for events such as product launches, webinars, and trade shows.
• Manage marketing databases, update the CRM, track inventory of materials, and coordinate with
vendors.

• Develop comprehensive event plans aligned with marketing and organizational goals
• Define event objectives, target audience, and key deliverables
• Create detailed project timelines and schedules
• Prepare and manage event budgets, ensuring cost-effectiveness
• Track expenses and process invoices in compliance with financial protocols
• Negotiate contracts with vendors, suppliers, and venues
• Conduct site visits and manage logistical arrangements for event setup and breakdown
• Collaborate with the marketing team to promote events across digital and traditional channels
• Develop and execute marketing campaigns, including email, social media, and press releases
• Design event collateral such as signage, brochures, and invitations
• Manage event registration platforms and audience engagement tools
• Provide regular updates and status reports to senior management and sponsors
• Oversee event setup, coordinate staff and vendor teams, and troubleshoot issues in real-time
• Ensure all activities run smoothly, on time, and within scope
• Prepare post-event reports with insights and recommendations
• Ensure events comply with health, safety, and legal regulations
• Manage event insurance and permit requirements

• Led store operations, including sales, inventory, and budget management.
• Supervised and trained a 15-member team, improving efficiency and customer satisfaction by
20% .
• Monitored stock levels, ensured compliance with safety standards, and resolved escalated issues.

Matching clients to vehicles.
• Negotiating sales prices.
• Taking customers on test drives.
• Answering any customer inquiries.
• Meeting sales targets.

• Matched clients with suitable vehicles through needs analysis and product expertise.
• Negotiated pricing and financing to achieve monthly sales targets.
• Delivered test drives and after-sales support to strengthen customer satisfaction and retention.
• Supported management in developing strategies to boost sales performance.

• Organize and manage promotional events (e.g., product launches, trade shows, conferences) that
align with the brand and business objectives.
• Create strategic event marketing plans to support product visibility, brand awareness, and lead
generation.
• Collaborate with sales, product, design, and digital marketing teams to ensure event messaging and
goals are consistent and aligned.
• Create and manage event budgets, timelines, and resource allocation to ensure events are
delivered on time and within scope.
• Source, negotiate with, and manage vendors, venues, and service providers to meet event logistics
and branding needs.
• Use email, social media, and digital ads to promote events and maximize attendance and
engagement.
• Supervise the event setup, manage registration, oversee tech and logistics, and troubleshoot issues
in real-time.
• Analyze event performance using KPIs like attendance, engagement, leads generated, and
conversion rates; report on ROI and lessons learned.
• Work with designers or agencies to develop branded materials such as banners, flyers,
presentations, and giveaway items.
• Foster positive experiences for attendees, partners, and sponsors; handle inquiries and post-event
follow-ups.

• Managed front-end operations and coordinated cashier teams to ensure smooth workflows.
• Resolved customer escalations and improved service quality scores by 25% .
• Oversaw cash handling, daily reconciliations, and staff scheduling for 20+ associates.

• Respond to customer questions via phone, email, chat, or in-person in a timely and professional
manner
• Assist customers with placing orders, returns, exchanges, billing inquiries, and payment processing.
• Achieve targets related to call handling time, resolution rates, customer satisfaction scores (CSAT),
and other service goals.
• Looking over the store employees to make sure things go accordingly.
• Responsible for the front-end operations of the store
• Providing cash change to the cashiers and preparing cash register tills.
• Solving customer care and associate problems.
• Directing associates schedule.

• Handled customer inquiries, product sales, and account setups efficiently.
• Consistently exceeded monthly sales and retention targets.
• Delivered personalized solutions to enhance customer satisfaction and loyalty.

• Supervised daily financial transactions, bookkeeping, and account reconciliation.
• Reviewed monthly and annual financial reports for management.
• Prepared budgeting, cost tracking, and financial planning for departmental operations.
• Reduced operational expenses by 10% through efficient budgeting and vendor negotiation.