Operation& Marketing Manager
Kervy International Business Solutions
Total des années d'expérience :43 years, 1 Mois
• Plan, develop and implement strategy for operational management and development so as to meet agreed organizational performance plans within agreed budgets and timescales (covering relevant areas of operation & maintenance, sales & marketing, distribution, and administration, whatever falls within remit according to organization's structure).
• Establish and maintain appropriate systems for measuring necessary aspects of operational management and development.
• Monitor measure and report on operational issues, opportunities and development plans and achievements within agreed formats and timescales.
• Manage and develop direct reporting staff.
• Manage and control departmental expenditure within agreed budgets
• Liaise with other company, functional and departmental CEOs, General Managers and managers so as to understand all necessary aspects and needs of operational development, and to ensure they are fully informed of operational objectives, purposes and achievements
• Maintain awareness and knowledge of contemporary operational development theory and methods and provide suitable interpretation to directors, managers and staff within the organization
• Contribute to the evaluation and development of operational strategy and performance in cooperation with the executive team
• Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.
-Plan, develop and implement strategy for operational management and development so as to meet agreed organizational performance plans within agreed budgets and timescales (covering relevant areas of operation & maintenance, sales & marketing, distribution, and administration, whatever falls within remit according to organization's structure).
- Establish and maintain appropriate systems for measuring necessary aspects of operational management and development.
-Monitor, measure and report on operational issues, opportunities and development plans and achievements within agreed formats and timescales.
• Manage and develop direct reporting staff.
• Manage and control departmental expenditure within agreed budgets
• Liaise with other company, functional and departmental CEOs, General Managers and managers so as to understand all necessary aspects and needs of operational development, and to ensure they are fully informed of operational objectives, purposes and achievements
• Maintain awareness and knowledge of contemporary operational development theory and methods and provide suitable interpretation to directors, managers and staff within the organization
• Contribute to the evaluation and development of operational strategy and performance in cooperation with the executive team
• Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.
• Execute responsibilities according to lawful and ethical standards.
Key Responsibilities:
• Communicate operational and financial performance of companies in line with Group CEO Communications and requirements.
• Work as a team member and with Group CEO and CFO to define shortfalls of companies and areas / assets accountable for.
• Develop short and long term recovery strategies and plans to improve and/or develop capabilities of company and assets accountable for.
• Manage mechanical team to ensure maximum levels of personal performance through appraisals, performance management, communication, coaching & development, training and disciplinary matters.
• Maintain accurate, complete and up to date records of statistics on the productivity and efficiency of the workshop, and production of weekly performance reports.
• Liaise with Vehicle Agents and Parts suppliers for best prices, availability and timely deliveries.
• Schedule and preparing budget for maintenance.
• Managing and Directing foreman, reception, workshop warranty & technicians
• Maximize potential revenue through accurately claiming for warranty work, and repairs by insurance claims.
• Manage mechanical team to ensure maximum levels of personal performance through appraisals, performance management, communication, coaching & development, training and disciplinary matters.
• Maintain accurate, complete and up to date records of statistics on the productivity and efficiency of the workshop, and production of weekly performance reports.
• Liaise with Vehicle Agents and Parts suppliers for best prices, availability and timely deliveries.
• Schedule and preparing budget for maintenance.
• Forecasting for the demand of main spare parts and service charge.
• Evaluate and control the operation of special and diagnostics tools required to perform the maintenance of equipment.
• Provide technical data, prices, comparisons, availability and submits recommendations for procurement of new fleet.
• Execution of Project Management
• Interact with clients and project team to plan and develop project work based on agreed operational plans.
• Ensure that project deliverables meet client requirements and quality standards.
• Spending the majority of time at the client's site.
• Managing projects, initiatives & programs
• Liaise with 3rd parties to ensure full delivery of projects and compliance with internal & external set action standards
• Provided superior customer care, analyzed process, develop project plan, coordinated resources, supervise project team, controlled budget and manage performance.
• Led highly effective project implementation teams
• Develop project documentation and trained users on solutions implementations
• Handing over Project in proper time and compromise budget.
• Supervise and control the daily workshop operations, including manpower and materials usage.
• Plan, implement and monitor Preventive/General maintenance.
• Safety, Health and Environment related to the workshop operations including the workforce.
• Monitor/Regulate/Record Diesel/Petrol filling activities.
• Maintain spare parts inventory as required for all equipment.
• Conducting periodic meetings with subordinates for reviewing progress and work flow, discussing their suggestions and taking suitable actions accordingly.
• Ensure periodic maintenance is being carried out on all GM Vehicle.
• Work under the direction of Workshop Service Manager
• Manage the human resources at the facility to promote effectiveness of every employee and promoting teamwork within the shop
• Building associate and customer satisfaction
• Direct contact with customers in areas of sales and services
• Control cost through such activities as inventory and asset management
• Emphasis quality service work is performed on customer vehicles at the first visit
• Emphasis compliance with environmental and safety procedures
• Ensure safety standards are comply to all department
• Conduct daily meetings with the staff to ensure improvement of operations
• Ensuring customer satisfaction and retention through the direction of shop staff in the performance of quality vehicle repair and maintenance services
• Prepares preventive maintenance schedule contract for each car type and model which is to be given to fleet customer
• Helps in promoting and sharing new ideas to ensure better profit income center and revenue generating service center
• Creating results for teammates, customer satisfaction and loyalty
• Leading motivating and counseling employees under my direction on issues such as safety, quality and policy & procedures, administration implementation
• Work under the direction of the General Manger.
• Build and develop a market for service work.
• Supervise and control work load of service technicians, Body Shop and Painting.
• Schedules service work according to priority and maintains an orderly flow of work.
• Advises customers of necessary repair service including estimates of cost; also makes recommendations to customers for preventative maintenance.
• Handles customer complaint problems pertaining to service and repair work.
• Supervises the training of service technicians with in-house training programs.
• Maintains in good condition all service tools and service vehicles.
• Responsible for keeping shop area clean.
• Responsible for the safety of service technicians and maintaining a safe working environment in the shop area and reporting all accidents to Human Resources immediately.
• Develops service advertising and promotion programs.
• Assists sales manager, evaluating trade-ins.
• Responsible for prompt reconditioning of trade-in equipment.
• Orders and maintains adequate supplies and parts for service department inventory.
• Responsible for drafting department sales and operating budget.
• Works in co-ordination with Parts, Office, Sales and Management.
• Make sure warranty claims are processed and forwarded to supplier.
• Listens to problems of service personnel and works out satisfactorily or brings problems to management for possible solution.
• Inspects all completed work turned in to the Service Department as is appropriate.
• Helps service personnel diagnose troubles if they do not know the problem or cannot find it.
• Recommends new shop equipment which will cut costs in shop and speed up work or which will give the customer more complete coverage.
• Will work with the parts manager to establish a basic parts list for certain overhaul job.
• Responsible for issuing purchase orders for the service department.
• Make sure job tickets are properly punched in and out on time clock
• See that job tickets are promptly charged out, both customer and internal.
• Prepares personal/vac/sick reports for Service Department personnel.
• Reviews all service technicians’ time clock reports and submits them to Human Resources in a timely manner.
• Maintain service library
• Manage mechanical team to ensure maximum levels of personal performance through appraisals, performance management, communication, coaching & development, training and disciplinary matters.
• Manage mechanical team to ensure maximum levels of personal performance through appraisals, performance management, communication, coaching & development, training and disciplinary matters
• Liaise with Vehicle Agents and Parts suppliers for best prices, availability and timely deliveries.
• Schedule and preparing budget for maintenance.
• Managing and Directing foreman, reception, workshop warranty & technicians.
• A well established provider and Reconditioning of Heavy Equipment, Heavy Duty Trucks, Trailer such as Hino, Isuzu, Fuso, International, Hitachi, Man Diesel, Mercedes Benz, Komatsu, Caterpillar, Bulldozers, Grader, Bob Cat, Pay Loader, Crane, Fork Lift, Scraper, Ditch Digger, Road Roller, Tower Crane, Power Generator managing a team of full time service crew.
• In-charge of client engagement, crew scheduling and supervision and ensuring smooth flow of activities between shop floor and work sites ultimately to achieve utmost customer satisfaction.
• Conducting periodic meetings with subordinates for reviewing progress and work flow, discussing their suggestions and taking suitable actions accordingly.
• Work under the direction of Service Workshop Manger
• A well established Caterpillar Dealer of Heavy Equipment Machinery's and Crushing Equipment such as; Pay Loader, Bulldozers, Ditch Digger, Tower Crane, Bob Cat, Fork Lift, Power Generator, Grader, Scraper.
• Supervising the team of full time service crew.
• Crew scheduling and supervision and ensuring smooth flow of activities between shop floor and work sites ultimately to achieve utmost customer satisfaction.
• Work under the direction of Workshop Service Manger
