Senior ERP/IT Analyst (Microsoft Dynamics AX/NAV)
Power International Holding
Total years of experience :13 years, 9 Months
• Responsible for all ERP related support tickets,
• Provide administrative support to ERP users,
• Work as a system analyst with key personnel to help define user needs and develop data processing solutions,
• Identify repeating issues and provide solutions to resolve and prevent future issues from reoccurring,
• Maintain liaisons with business, technical staff, and extended support organizations for resolution of ERP issues,
• Collaborate in the planning, design, development and deployment of new application and enhancement to existing applications,
• Coordinate and liaise with ERP/ Business application vendor in the projects,
• Monitor project progress and handle any issues that arise,
• Assist in budget preparation for IT operations and invoices.
Key words: Microsoft Dynamics AX, Microsoft Dynamics NAV, LS Retail, Power BI, SQL Server.
• Data analysis,
• Extensively worked on SQL Server Integration Services (SSIS) and SQL Server Reporting Services (SSRS),
• Administration of SQL Server,
• Microsoft Dynamics NAV 2013 & LS Retail administration and customization
- LS Retail Development and configuration,
- LS scheduler setup and configuration,
- New POS setup and configuration,
- Development of RDLC reports.
Key words: Microsoft Dynamics NAV, LS Retail, SQL Server, SSRS, SSIS.
• Implementation of Microsoft Dynamics NAV 2009 & 2013
- Functional adaptation,
- Customization using C/AL programming,
- Development of classic / RDLC reports.
- Platform integration with Microsoft Dynamics CRM,
- Technical documentation of all deployed systems.
• Implementation of billing system « naviBilling »
naviBilling: A billing platform based on Microsoft technology for the telecommunications and medias sector.
• Customer service training in Microsoft Dynamics NAV
• Data analysis
• Designed and implemented data integration modules for Extract / Transform / Load ( ETL ) functions
• Member in Innovation Project Management
- Analyze and evaluation (SWOT, QFD, Benchmarking, Vision…),
- Creativity,
- Project Management.
Customers: Tunisie Telecom Group, Canal + France, icosnet Algeria, HLi Group
Key words: Innovation, Creativity, Microsoft Dynamics NAV, Microsoft Dynamics AX, naviBilling, SQL Server, SSRS, SSIS
• Implementation of Microsoft Dynamics NAV 2009 solution
- System auditing and adaptation of customer requirements,
- Training of users.
• Development and implementation of car parking management
Customers: Scoopec, Isatech France
Key words: Microsoft Dynamics NAV, SQL Server
• Conduct presentations, workshops and demonstration projects
• Analysis and development of business intelligence (Reporting, Multidimensional aggregation…)
• Network and Computer Systems Management :
- Installation and administration of virtual servers ( XenServer, VMware),
- Implementation of DHCP, DNS servers.... ActiveDirectory, Exchange Server 2003.
Customers: BEH, CIPAP, Boudrant, BEST Group, GST …
Key words: ERP, BI, Oracle 9i, Oracle 10g, Windows Server 2008, Citrix XenServer, VMware
« Conception, design and development of a multi-platform mobile application (Android, iPhone, BlackBerry) » with HTML5, JavaScript, CSS, PHP5, MySQL...
Key words: UML, Android, Blackberry, IPhone, PhoneGap, HTML 5, JavaScript, jQTouch, CSS, PHP5, MySQL, GoogleMap, Dreamweaver
• Responsible for diagnosing, resolving hardware, software end users problems
• Strengthening the IT infrastructure through implementation of new technologies
• Participate in new team member recruitment: interview and selection
Key words: Microsoft office, Ciel Compta