مجموع سنوات الخبرة: 13 سنوات, 10 أشهر
يوليو 2015
إلى حتى الآن
Mobile Field operation Engineer
في Samsung Electronics Egypt
البلد :
مصر
General management of Samsung after sales partners.
Handling service network and service inside shops expansion, includes
planning, design, implementation follow up, and KPIs training. Planning and
conducting audits on partners, and follow up with CAPs.
Analyzing customer satisfaction levels and solving issues causing
dissatisfaction. Following up repair speed, long term pending, and handling
daily requests, this includes exceptions approvals and technical replacements.
Increasing percentage of devices repaired within 1 Hr.
Handling service network and service inside shops expansion, includes
planning, design, implementation follow up, and KPIs training. Planning and
conducting audits on partners, and follow up with CAPs.
Analyzing customer satisfaction levels and solving issues causing
dissatisfaction. Following up repair speed, long term pending, and handling
daily requests, this includes exceptions approvals and technical replacements.
Increasing percentage of devices repaired within 1 Hr.
نوفمبر 2010
إلى يونيو 2015
Supporting functions specialist, certified trainer and technical support engineer.
في Raya Distribution
البلد :
مصر - القاهرة
Conduct Technical training for customer care, technicians, and engineers in MEA. Training includes new products and technologies
training, L2 and L3 troubleshooting, operation training, tools handing, ESD (electrostatic discharge) training, and communications and electronics basics training. Preparing training plan, training materials, and necessary assessments.
Handling escalated issues from working staff, and escalating issues out of maintenance troubleshooting scope to vendors.
training, L2 and L3 troubleshooting, operation training, tools handing, ESD (electrostatic discharge) training, and communications and electronics basics training. Preparing training plan, training materials, and necessary assessments.
Handling escalated issues from working staff, and escalating issues out of maintenance troubleshooting scope to vendors.
أبريل 2010
إلى سبتمبر 2010
Installation Engineer
في Integrated Systems Company
البلد :
غير ذلك
supply and install different light-current Systems like PBXs, Computer Networks, Central antenna, Fire Alarm Systems, C.C.T.V. and other systems
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