Felix Ndago

• Consistently achieved 105-112% of monthly sales targets over 6 years serving 500+
international transit passengers daily
• Generated revenue in luxury categories: Perfumes, Cosmetics, Watches, Electronics & Saudi
specialties via F.A.B. selling techniques
• Processed high-value transactions up to $2000+ with 100% POS and multi-currency accuracy,
zero discrepancies
• Maintained 100% compliance with airport, customs, and duty-free regulations with zero
violations
• Executed visual merchandising standards to increase product visibility and maximize sales floor productivity
• Delivered premium service to VIP and multicultural passengers from 50+ nationalities

• Increased average customer spend by 18% through upselling, add-ons, and menu
recommendations
• Served 300+ customers daily with 100% POS and cash handling accuracy during peak airport
hours
• Managed tobacco sales in compliance with airport and responsible service regulations
• Resolved customer complaints with 95% first-contact resolution, protecting brand reputation
• Supported stock replenishment, inventory, and daily retail operations for smooth service.