Customer Service / Marketing Executive
emirates vacation club
Total des années d'expérience :5 years, 0 Mois
Position: Customer Service / Marketing Executive
Period: August 2010 up to present
Company name: (Emirates Vacation Club)
(Time Sharing Company)
• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Perform customer verifications
• Process orders, forms, applications and requests
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Manage administration
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Always feel proud of your organization
Collection Dept.:
• Call client’s 1 week before their due
• Sending e-mails to remind their due date of their payments
• Remind how much they need to pay
• Give the details about Bank Acct. of the company
• Ask the client’s to send a copy of their bank transfer receipt
• Issuing copy of receipt after receiving their payment
• In charge for collecting payment local and international
Graduate of Computer in Zabeel Institute Dubai and holding Certificate of Auto CADD and i received a ceritificate of Customer Best Relationship Practices at Emirates Vacation Club