Direct Sales Agent
Ajman Bank
Total years of experience :17 years, 3 Months
customer focus at all times and respond to customers queries using the best practice guidelines.
•Work within agreed service levels, striving to exceed customer expectations wherever possible.
•Assist Team Manager and management with any special projects and take ownership of queries and proactively follow through to resolution.
•Maintain advance working knowledge of all customer service processes of different market segments and communicate issues to Team Manager whenever necessary.
•Demonstrate a positive and flexible approach to changing business priorities.
•Report to local management on progress of selected projects.
•Recording sales and order information and sending copies to the sales office, or entering into a computer system.
•Creating detailed proposal documents, often as part of a formal bidding process that is largely dictated by the prospective customer.
•Checking quantities of goods on display and in stock.
JOB DESCRIPTION
•Carries out activities related to customers’ satisfaction including solving customers’ complaints and problems. Administers the suggestions and compliments system.
•Coordinates between same members and other directorates and teams, with regard to reports, presentations, statistics related to complaints, suggestions and compliments.
•Establishes, maintains, processes, standards, and updates files, records, and/or other documents related to Excellence & Quality Standards division.
•Arrange management reviews and ensure that all relevant Complaint, Suggestion, and Compliment system issues are addressed and actions taken, investigate all possible quality improvement initiatives.
•Maintains good relations with all customers from different nationalities and coordinate with them on all matters connected with Excellence & Quality Standards’ division, policies, procedures and services standards.
ACHIEVEMENTS
•Achieved two Best Performance Team Award in Barclays.
•Achieved 4 times topper quarterly in
clients
•Maintaining up to date knowledge of bank products and also competitor activity, products and services.
•Answering any financial and banking queries.
•Representing the bank within the local community.
•Dealt with customer service issues. Managed client relations to promote long-term relationships.
•Responsible for implementing best customer service practices to improve sales channels and minimize customer complaints.
•Keeping in touch with customers through personal visits, telephone calls and correspondence
•Dealing with retail product i.e. Personal Finance (Islamic)
borrowing client’s transactions and documentation.
•Manage and develop a portfolio of non-borrowing customers and introduce new prospects.
•Achieve assigned budget and maximize account profitability, as well as LOB profitability.
•Daily account management and handling customer complaints, having customer satisfaction at the heart of his activity and respond to customer’s requests and complaints.
•Ability to generate leads and new business opportunities and make calls to existing as well as prospect clients.
•Boost Liabilities in his portfolio by attracting new deposits and fresh funds.
•Maximize utilization of approved borrowing clients facility limits and maximize Trade Finance activity within the portfolio.
•Spread study & carefully analyze client financial statements, structure credit facilities & mitigate risks.
•Conduct full market analysis and assess client business and highlight immediately any problematic A/C.
•Market corporate products, as well as the full range of the bank products and services and comply with the bank policies, procedures and bank directives & guidelines.
build the business, deepen relationships and managing key and potential customers
•To utilize portfolio management to lower attrition and maximize revenue to achieve sales target
•To assess customer needs and make appropriate relationship enhancement recommendations through financial needs analysis
•To ensure current and prospective customers have a consistent, superior experience with the bank
To comply to various company compliance policy in selling
•Responsible for the efficient dealing of complaints to completion and enabling satisfaction of customer.
•Rendering useful administrative support and manage other members of the customer care team.
•Document all calls with regards to participant inquires accurately using Call Tracking System.
•Monitor Call tracking for response from administrative team so that the call returns are done in a timely fashion.
•Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know that whether the inquiry is still be researched.
•Answer participant questions, as well as question participants to obtain full understanding of what information is being request
•Listening to customer requirements and presenting appropriately to make a sale;
•Challenging any objections with a view to getting the customer to buy;
•Negotiating on price, costs, delivery and specifications with buyers and managers
Responsibilities
•Worked for the organization to promote customer care.
•Prepared Personnel Files and conducted recruitment process and Trainings to the employees.
•Took the record of the daily employee statistics on the working behavior and did corrective measures on the following.
•Obtaining custom clearances.
•Arranging for insurance, and when required helping in making insurance claims.
•Preparing the documentation for transportation and import/export requirements.
•Warehousing of goods at ports awaiting loading or after unloading, awaiting inland transportation.
•Inland transportation.
•Accounts Payable invoice checking, computer entry & filing in an efficient, accurate and timely manner and helped customers resolve their queries.
•Develop rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
•Promote business for the organization and to initiate conversation to uncover customers' needs.
•To give appropriate and relevant information to the customers.
•To update any requests made by customers into the system to complete the task.
•Have complete knowledge of services rendered, and complete line of products, taking responsibility to stay update and ask for assistance to acquire latest developments.
•Making accurate, rapid cost calculations and providing customers with quotations.
•Reviewing your own sales performance, aiming to meet or exceed targets.
Major Subjects : Production and Material Management, Marketing Management, Human Resource Management,
Major Subjects : Production and Material Management, Marketing Management, Human Resource Management,
Major Subjects : Production and Material Management, Marketing Management, Human Resource Management,
Major Subjects : Production and Material Management, Marketing Management, Human Resource Management,