Feon Cruze

• Provided comprehensive administrative, operations and executive support to the CEO,
Managing Director, and the leadership team across the organizations presence in Australia,
UAE and Sri Lanka.
• Increased productivity by an average of 20% through meticulously managing calendars,
scheduling an average of 20 meetings per week, and expertly handling 40+ emails and phone
calls daily.
• Managed sensitive emails, financial details, and confidential company information with
full discretion.
• Schedule meetings and appointments, prepare presentations, and coordinate domestic and
international travel arrangements.
• Calendar management by increasing efficiency and reducing conflict.
• Conduct market research and studies as executives required to assist with business growth.
• Managed team operations and performed clerical office functions to address queries,
concerns, and issues, escalating complaints to management.
• Contributed to successful event coordination and marketing administration for 05 corporate
events/campaigns, ensuring smooth execution and timely support.
• Screening, prioritizing, and responding to incoming communications, including emails and
calls, on behalf of executives.
• Contributed to lead generation by identifying and qualifying around 10 international prospects
weekly through warm calling, expanding the client pipeline across diverse regions.
• Coordinated critical document exchange between clients and government entities, resulting in
a 95%+ success rate for timely permit and license acquisition.
• Maintained a client satisfaction rate of 90% by providing timely and effective support for
registration and billing queries.
• Collaborated with 4 internal departments (Administration, Operations, Marketing & Sales)
to implement process improvements that reduced administrative bottlenecks by 8%.
• Maintained a 99% accuracy rate in data entry and scheduling.
Managed and coordinated an average of 10 virtual and in-person client meetings weekly,
optimizing executive/team calendars and ensuring timely follow-up for all engagements.

• Provided executive and personal assistance to the Marketing Director which was 40% of
the role.
• Managed a team of 3-5 individuals with consistent training guidance.
• Achieved 5.7M LKR sales, significantly exceeding the 1.2M LKR monthly target by 4.75x,
demonstrating exceptional sales and marketing capabilities.
• Recognized as 1st Runner-Up, Department Recognition (2022-2023), for driving 30% sales
growth in Colombo.
• Reduced bottlenecks and improved operations efficiency by 9% in 20 cities.
• Organized over 50 networking events for respective products with a minimum of
150 attendees each, resulting in 25% new connections for the organization.

• Surpassed annual sales goals by an average of 110% over four years (2019-2023),
consistently driving revenue growth.
• Onboarded new team members by providing comprehensive training in both field
and office environments.
• Coordinated developing and implementing CSR projects and health awareness
campaigns(achieved through collaboration with community and healthcare staff).
• Generated 46 reports monthly with an average turnaround time of 3 days.
• Utilized relationship management skills to partner with over 150 key healthcare
decision-makers, resulting in significant sales growth.