Customer Service Representative
Riyadh Bank
Total years of experience :14 years, 2 Months
Accomplishments:
• Bestowed with certificate of appreciation from Riyadh Bank for being the best employee in Cross Selling in April 2013.
Key Result Areas:
• Identifying opportunities to grow revenues from new and existing clients through up-selling and cross selling the whole range of banking products.
• Interacting with customers and providing information for inquiries about banking products or services.
• Handling general questions and complaints regarding product or service, understanding the customer’s problems and also resolving complaints.
• Constantly networking and marketing various products and services, along with working on all banks applications to achieve the recommended sales target.
• Cultivating professional and proactive relationships with clients by provision of high quality service. Leveraging cross selling opportunities and fostering long term relationships as a key impetus to expansion and growth.
• Initiating and opening new accounts. Explaining, advising and promoting bank products and services to customers
• Regularly participating in various learning assignments conducted by the bank and enhancing knowledge to ensure efficiency in the banking operations and meeting of the individual and group targets.
• Generating and monitoring leads as well as ascertaining client specific requirements and providing personalized services thus enabling redemption and retention management.
• Ensuring that quality, customer satisfaction and productivity measurements are tracked and reviewed, assisting in preparation of branch annual budget in liaison with the branch manager.
• Monitoring bank office interface with customers, reporting any discrepancies in performance and fully complying with all statutory and organizational regulations.
