Sr. Account Manager
Elm
Total years of experience :9 years, 4 Months
• Contribute in the strategic initiatives or partnerships to grant the expansion of the business market shares.
• Manage large complex accounts, internally and externally.
• Develop key account plans for assigned accounts; implement account strategy.
• Maintain thorough understanding of the customers’ end use markets, their important customers, and their main competitors
• Implement and manage the effective delivery of key customer talent acquisition programs including communication strategies, customer training, issue resolution and utilization reporting.
• Establish and build strong working relationships with business leaders and team members to ensure the successful delivery of services to the customers
• Investigate, track and resolve customer and client concerns; identify trends and implement solutions.
• Offering & Implementing of an ATS solution which includes working with (HR, IT, Marketing & Senior Management).
• Establish and maintain strong working relationships with key internal stakeholders and work teams.
• Ensure optimal client feedback to Product Management, Sales Management or other departments with regard to product requirements and enhancements.
• Coordinate the business Key Account strategies and plans with the activities and actions of other business unit at Key Accounts.
• Determine customers’ unmet needs and translate internally for adequate follow up.
• Supervision on-site maintenance technicians.
• Responsible for technical and operational aspects.
• Supervision of personal affairs.
• Identify business opportunities and target market.
• Make initial customer contact through visits or calls.
• Identify each potential customer’s needs.
• Negotiate prices and variations in prices and specifications.
• Manage account management and expansion activities.
• Build meaningful relationships within the company and outside.
• Ensure appropriate and timely delivery of service and products.
• Research market trends and products.
• Arrange meetings with potential clients.
• Check quantity and quality of products before delivery.
• Make rapid calculations of costs to provide temporary quotations.
• Prepare sales reports by analyzing and summarizing information.
• Install and maintain cooling and air conditioning systems in buildings.
• Discussing requirements with customers.
• Designing and installing systems.
• Running quality checks to make sure systems are working properly and safely.
• Diagnosing and fixing faults.
• Planned maintenance.