Key Account Manager
Hilti Saudi Arabia
Total years of experience :13 years, 5 Months
Track Key Customers of mega projects in KSA.
-Run customer’s relation management smoothly via following up and respond to their inquiries appropriately.
-Resolving key client issues and complaints
-Focusing on growing and developing existing clients, together with generating new business
-Responsible for the development and achievement of sales through the direct sales channel.
-Overseeing internal budgets with the company and external budgets with the client to reach a flat reconcialiation.
-Analyzing client data to provide customer relationship management
-Communicating with clients to understand their needs and explain product value.
-Giving sales presentations to high-level executives.
-follow up with customers for their yearly forecast according to their planning for specific projects.
-Building new business relationships using existing contacts.
-Maintaining updated knowledge of company products and service to clients.
-Resolving complaints by improving inbound processes within company.
Identify new business opportunities & distributors in assigned countries.
-Support & develop sales team through ongoing mentoring&leadership.
-Manage & support existing distributors.
-Prepare sales plan, target and formation of product promotion; implement market plan & sales strategy.
-Facilitate & participate in distributor site/country visit, subcontractor & retailers to ensure products is displayed as per the group marketing strategies.
- Responsible for contacting, negotiating, following up, and making deals with several customers in all over the world to expand company’s sales margin.
-Setting marketing, sales plans & doing accurate budgets & reports necessary for supporting the business in the designated territories such as Lebanon, Jordan, Iraq, KSA, Kuwait, Libya & Yemen.
-Identifying & following up opportunity and new markets to further enhance Katakit’s market share in territories such as Haiti, Bahrain, Egypt, East Europe & Australia.
-Representing the company alongside other relevant departments in international trade fairs & export promotion activities in the designated export markets.