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Ferg Desai, Business Development Manager

Ferg Desai

Business Development Manager·Eye Focus Media Lusail,

United Arab Emirates

High school or equivalent, Administration And Business Administration

Work experience

Total years of experience: 12 years, 7 months

Business Development Manager

January 2025 - Present

Eye Focus Media Lusail,

Lusail, Qatar •Hybrid

January 2025 - Present

• Drive end-to-end BD initiatives, identifying and converting market opportunities to grow revenue and expand the agencys client
portfolio.
• Develop targeted client acquisition strategies, building a high-value pipeline and converting prospects into long-term accounts.
• Manage key client relationships, ensuring exceptional satisfaction and positioning the agency as a preferred creative partner.
Company industry:
Video & Film Production

Business Development Manager

January 2023 - Present

Eye Focus Media

Lusail, Qatar

January 2023 - Present

• Lead B2B business development across media and corporate verticals, acquiring new accounts
annually
• Build and manage a pipeline of strategic partnerships, driving recurring revenue through agency
agreements
• Conduct competitive market analysis to identify white-space opportunities and position solutions
effectively
• Collaborate with creative and digital teams to develop bespoke proposals with strong conversion
rates
• Present at C-suite level, negotiating high-value contracts and structuring multi-year retainer
agreements
Company industry:
22960
Job role:
Management

Operations Supervisor — Staff Management & Guest Experience

January 2023 - January 2025

Claw at Hilton,

Doha, Qatar

January 2023 - January 2025

• Directed a 10+ member team, optimising workflows to improve service efficiency and elevate the guest experience in a
high-volume hospitality setting.
• Monitored satisfaction KPIs and implemented improvements that drove measurable uplifts in guest retention and repeat
business.
• Mentored junior staff, fostering a performance culture centred on accountability and client-first service excellence.
Company industry:
Catering, Food Service, & Restaurant

Operations Manager — Retail & Sales

January 2020 - January 2022

Nike Flagship

Johannesburg, South Africa •Hybrid

January 2020 - January 2022

• Oversaw full retail operations of a flagship Nike store, consistently achieving revenue targets and maintaining best-in-class
customer experience standards.
• Led a 10+ person team via structured coaching, aligning individual performance to store KPIs and driving year-on-year sales
growth.
• Partnered with brand and marketing teams on product launches, maximising in-store conversion and market impact.
Company industry:
Retail & Wholesale

Operations Manager, Flagship Store

January 2019 - January 2022

Nike (South Africa)

Johannesburg, South Africa

January 2019 - January 2022

• Oversaw end-to-end operations of Nikes flagship store managing a team of over 30 people
• Consistently met and exceeded annual revenue targets across all sales channels
• Built relationships with B2B corporate clients and wholesale partners, expanding the institutional
buyer network
• Implemented data-driven inventory and sales strategies, improving efficiency and customer
satisfaction
• Managed key account negotiations with brand partners, securing valuable co-marketing activations
Company industry:
Retail & Wholesale

Insurance Broker & Account Manager

January 2017 - January 2020

BSure Africa Brokers

Johannesburg, South Africa

January 2017 - January 2020

• Managed and grew a portfolio of 80+ corporate accounts, leveraging consultative selling to drive significant cross-sell and
upsell revenue year-on-year.
• Built trusted-advisor relationships with decision-makers, delivering tailored coverage strategies aligned to each clients risk
profile.
• Prospected and converted new corporate clients through targeted outreach, expanding the book of business consistently.
Company industry:
Insurance & TPA

Business Development and Sales

January 2016 - January 2019

B Sure Africa Insurance Brokers

Johannesburg, South Africa

January 2016 - January 2019

• Drove business development and sales efforts, focusing on vehicle insurance solutions
• Prospected and onboarded new clients through targeted outreach, relationship building, and referral
networks
• Conducted market analysis to identify sales opportunities and develop competitive positioning
strategies
• Managed client relationships and provided ongoing support to ensure client retention and
satisfaction
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Sales

Finance Administrator & Bookkeeper

January 2015 - January 2017

Bruma Nissan

Johannesburg, South Africa

January 2015 - January 2017

• Managed financial operations and stakeholder communications, ensuring precision across bookkeeping and compliance
reporting.
• Introduced process improvements that reduced reporting time and strengthened financial oversight to support agile
decision-making.
Company industry:
Technical Maintenance & Repair

Founder & Owner

January 2014 - January 2016

E Clean Car Wash

Johannesburg, South Africa

January 2014 - January 2016

• Founded and built E Clean from the ground up, managing operations, staffing, and customer
acquisition
• Grew the business to a profitable operation with a loyal client base
• Oversaw business management including budgeting, supplier negotiations, and service quality
standards
• Successfully exited through a profitable sale in 2016 prior to relocating for new opportunities
Company industry:
Business Support Services
Job role:
Management

Sales and Bookkeeping

January 2013 - January 2014

Bruma Nissan

Johannesburg, South Africa

January 2013 - January 2014

• Managed sales operations and financial record-keeping for a vehicle dealership
• Handled customer transactions, sales documentation, and accounting processes
• Developed client relationships and actively contributed to meeting sales targets
• Gained hands-on experience in retail sales, customer service, and financial management
Company industry:
Technical Maintenance & Repair
Job role:
Sales

Education

Jeppe High School Johannesburg University of Johannesburg

December 2025

December 2025

High school or equivalent, Administration And Business Administration

South Africa

Jeppe

April 2016

April 2016

High school or equivalent, English

South Africa

Skills

ACCOUNT MANAGEMENT

Intermediate

BRAND POSITIONING

Intermediate

BRAND STRATEGY

Intermediate

BRANDING

Intermediate

BUSINESS DEVELOPMENT

Intermediate

CREATIVE STRATEGIES

Intermediate

CUSTOMER ACQUISITION MANAGEMENT

Intermediate

STAKEHOLDER COMMUNICATIONS

Intermediate

USER EXPERIENCE UX DESIGN

Intermediate

Marketing

Expert

Sales

Expert

Teamwork

Expert

BUSINESS ACQUISITION

Intermediate

AUTOMOTIVE INDUSTRY

Intermediate

CROSS FUNCTIONAL COLLABORATION

Intermediate

FINANCIAL SERVICES

Intermediate

MARKET RESEARCH

Intermediate

REVENUE GROWTH

Intermediate

SALES PIPELINE MANAGEMENT

Expert

TEAM LEADERSHIP

Intermediate

CUSTOMER SERVICE

Expert

ADAPTABILITY

Intermediate

CASH RECONCILIATION

Intermediate

COORDINATING

Intermediate

EMPLOYEE SATISFACTION

Intermediate

HOSPITALITY

Intermediate

INVENTORY MANAGEMENT

Intermediate

LEADERSHIP

Intermediate

LIQUOR LICENSE ALCOHOL LAW

Intermediate

OPERATIONAL EXCELLENCE

Intermediate

Social profiles

Languages

English

Native Speaker

Afrikaans

Beginner

Arabic

Beginner

Training and Certifications

Certifications
Google Digital Design & UX Certificate
UI/UX Design & Figma Specialization
Adobe Graphics Design Professional Certificate

Hobbies and interests

forex