IT People Leader
Manulife Business Process Services
Total years of experience :13 years, 10 Months
Overseeing a Dynamics Flatform Analyst Team. Manage & Improve Customer's SOP & SLA Leading Off Shore Support on Five Segments on Salesforce CRM Salesforce Env. & First Level Support, Azure Kubernetes Services, IT & Business Enablement Establish new Segment (Adobe Experience Manager) Implement permanent solution on BCP Issue
Managed and Continuing Development of ERP Conduct users acceptance training for new user Managing CCTV and Monitoring Data Centers Devices Development Application in Power BI Business Intelligence Reporting UI Development Managing networks and servers as required Managing daily logs, tape backup and off-site tape Managing in the development of training coursework and materials Maintain and expand knowledge base in area of expertise Hardware Software Support Conduct presentation and training (UAT)Managing Database support and monitoring & maintenance Attend courses to develop and keep skills and knowledge current Comply with continuing education requirements Perform routine server monitoring and performance benchmarking Managing Firewall and Antivirus Server Developed special Software application projects as requested, Maker recommendations for future upgrades. Managing network facilities on each machines, drivers & firmware’s Develop relationship to vendor of Hardware and Software.
Managed and Continuing Development of of Applications
Conduct users acceptance training for new users
Managing CCTV and Monitoring Data Centers Devices
Development Application in Power BI Business Intelligence
Managing networks and servers as required
Managing daily logs, tape backup and off-site tape storage
Managing in the development of training coursework and
materials
Maintain and expand knowledge base in area of expertise
Conduct presentation and training (UAT)Managing
Database support and maintenance
Attend courses to develop and keep skills and knowledge
current
Comply with continuing education requirements
Perform routine server monitoring and performance
benchmarking
Managing Firewall and Antivirus Server
Developed special Software application projects as
requested, Makerecommendationsfor future upgrades.
Managing network facilities on each machines, drivers &
firmware’s Develop relationship to vendor of Hardware and
Software.
Website Development & Designing of Applications
Interviewing stakeholder of that said business Domain
Gathering analysis of requirements
Developing UI users interface
Planning and Delegating man power for the project
Testing and Deployment
Conduct presentation and training (UAT)
Application support and maintenance
Web Content Moderator
Sql Server Management Studio Programmer
Planning and constructing marketing Strategies Developing Business Cycle Develop Website as a ultimate Marketing Tools Creating Operational Manual Developing Company Operating Systems CCTV Configuration Conduct presentation and training (UAT) Application support and Maintenance Web Content Moderator
Extracting Real Time reports from Navis Sparcs N4 Terminal OS Preparing Prototypes, for presentations, Coding and Designing Conduct training (UAT) to newly hired Saudi Locals or Expats Developing software applications as per dept. Requirements HTML, PHP, C++, Developing/Design (Dream Weaver)(Visual Studio) Server room monitoring. ICT Infrastructure (Cisco Tech.)Server for Terminal Operating System Sparcs 2.0Data center VMware /and UPS room maintenance, Monitoring ERP Server, TOS Server, RDT Server, Exchange Server, CCTV Server, TEMMS/Oracle Server, SSR Server, Configuring E-mail Accounts, by user thru Exchange Server Configuring CCTV IPELA Sony Surveillance server camera Cable & Wi-Fi network installation/RDT VoIP Phone Configuration Inventory of IT hardware and software's w/ own Database1 st/2nd level phone support on MS Outlook and MS Visio & MS Office Administering SSR System Service Request for all Tickets ICT calls Sending Daily Devann List, Coddeco Coarri Reports and Deliverables to Seven Shipping lines and escalating all ICT calls from every dept. such like Hardware Printers Scanners and Software, Namely MS Office Problems, and other calls about ICT Infrastructures CCTV, VMT, RDT, Handheld Terminals Oracle ERP TEMMS Navis Sparcs
Developing Database using MS Access Database
Screening receipt 1348-1 from
U.S., GERMANY, FRANCE, RIYADH
Phone Support on MS Office Problems
Develop a Database and Application to support
Operational needs
Checking the status of customer requisitions, using
C.O.M.P.A.S.S.
Preparing 1149 as a documentation for transshipment for
Gerflw and Etc.
Receiving warship items and helicopter parts, and
issuing asper
Request
Inspection on W.A.P weapon and ammo. For disposal
items
Operating material handling equipment forklift
Battery/Diesel/Elevated.Training newly hired Saudi
nationals in
CO.M.P.A.S.S and MS Office
Barcode Preparation-encoding barcode to create a
printout labelsto attached in each items that we received.
For a stock
replenishment. Using C.O.M.P.A.S.S transaction 6 mode 5
piut
using RMT 96. printer
Warehousing safe keeping items as per each in every
location
designate
Receiving supply replenishment
DescriptionsCompanies
2001-2003 Container Terminal Navotas City
QUALITY CONTROL/CONTAINER INSPECTOR
Post survey on repaired container van. using IICL repair and tariff
Preparing R.E.repair estimate in CEDEX code, ISO/GRAY AREAS
Conduct trainings for newly hired surveyors as per management
Joint Survey w/ shipping line Surveyor
Software Engineering - Mastering on Software Development Life Cycle
courses: Computer Programming
CSDP Computer System Design & Programming researchers design, implement, and verify software and hardware components for high assurance systems. They develop high-level programming language design, language type systems, and specification and verification of language semantics, ensuring highly reliable and secure software. From small embedded elements to large distributed computing environments, the breadth of CSDP research addresses all computer systems and aspects of the system lifecycle. Researchers focus on performance, reliability, and power characteristics and their trade-offs to engineer exceptional systems.
