Guest Service Executive
Burj Al Arab
Total years of experience :13 years, 5 Months
• Ensuring that all guests are properly checked in into the hotel following LQA and company standards
• Guarantying the preferred methods of payment, confirming all preferences and follow up all guest requirements
• Responsible of taking, mastering, routing and posting all kinds of payments into the hotel’s system (OPERA) and controlling the entire main cashier float.
• Responsible for preparing the next day arrivals, with specific information according to each individual (traces, preferences and methods of payment).
• Preparing several reports and special requirements for high management review
• Coordinating with housekeeping department and suite reservations all new bookings. And allocate the proper suite for each arrival.
• Fully responsible for the front office well-functioning and running during the entire night.
• Coordinator and designer of the Front Office monthly newsletter.
- Accounts executive for AstraZeneca Company and Microsoft
- Coordinate meetings with the clients and attend their requests
- Look for opportunities for the clients in advertising and other activities
- Write briefings, collaborate with the creative team and coordinate the design
- Follow up with the projects and the media
- Internship in Public Relations and advertising
- Coordinate meetings with the clients and attend their requests.
- Call the press and coordinate events.
- Check the newspapers and the client’s competition.
- Look for opportunities for the clients in advertising and other activities.
- Write briefs and coordinate the design.
Mandarin Language Studies.
- French High School Diploma “Baccalauréat Générale en Série Economique et Sociale” - Costa Rican High School Diploma