Customer Service Supervisor
SANIPEX GROUP
مجموع سنوات الخبرة :3 years, 2 أشهر
Raised quotations having understood the client’s requirements and ensured profitable results were generated
• Planed, monitored and guided administrators to ensure all activities are in line with set standards
• Allocated clients’ requirements professionally to the administrators and ensured deadlines are met
• Streamlined processes and systems wherever possible and advised senior management on maximizing
business relationships, creating an environment where customer service can flourish
• Exceeded customer service expectation for both internal & external clients
• Helped Senior Management in generating reports and maintained accurate records for reference
• Supported clients with their After-Sales issues, and coordinated with the concerns for better solutions
• Followed-up payment overdue with the clients by a courtesy call/email
• Worked closely with
while maintaining the Management System
• Undertook file management and arranged associated tasks with meetings (i.e. minute taking, paper circulation)
and other general clerical duties as required for Wholesale Managers and Teams
• In conjunction with Trade (Wholesale) Managers, produced and updated computerized plans of the quotations
using SPX Builder and other planning documents using suitable office software
• Maintained and updated Wholesale Management Systems, including Risk Management, Quality Management,
Configuration Management and Change Control
• Stepped in for Trade Manager or Senior Admin, to deal appropriately with telephone, email and other
enquiries
• Responsible for correct distribution of invoices and raising requisitions
• Undertook other responsibilities as needed
service to the Retail Division