Fernandina جاتبونتون, Customer Service Supervisor

Fernandina جاتبونتون

Customer Service Supervisor

SANIPEX GROUP

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, BSA
الخبرات
3 years, 2 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :3 years, 2 أشهر

Customer Service Supervisor في SANIPEX GROUP
  • الإمارات العربية المتحدة
  • أبريل 2010 إلى أبريل 2010
Senior Sales Administrator في SANIPEX GROUP
  • الإمارات العربية المتحدة
  • يناير 2009 إلى يناير 2010

Raised quotations having understood the client’s requirements and ensured profitable results were generated
• Planed, monitored and guided administrators to ensure all activities are in line with set standards
• Allocated clients’ requirements professionally to the administrators and ensured deadlines are met
• Streamlined processes and systems wherever possible and advised senior management on maximizing
business relationships, creating an environment where customer service can flourish
• Exceeded customer service expectation for both internal & external clients
• Helped Senior Management in generating reports and maintained accurate records for reference
• Supported clients with their After-Sales issues, and coordinated with the concerns for better solutions
• Followed-up payment overdue with the clients by a courtesy call/email
• Worked closely with

Sales Administrator في SANIPEX GROUP
  • الإمارات العربية المتحدة
  • يناير 2007 إلى يناير 2009
Internal Auditor
  • يناير 2008 إلى يناير 2009

while maintaining the Management System
• Undertook file management and arranged associated tasks with meetings (i.e. minute taking, paper circulation)
and other general clerical duties as required for Wholesale Managers and Teams
• In conjunction with Trade (Wholesale) Managers, produced and updated computerized plans of the quotations
using SPX Builder and other planning documents using suitable office software
• Maintained and updated Wholesale Management Systems, including Risk Management, Quality Management,
Configuration Management and Change Control
• Stepped in for Trade Manager or Senior Admin, to deal appropriately with telephone, email and other
enquiries
• Responsible for correct distribution of invoices and raising requisitions
• Undertook other responsibilities as needed

administration
  • يناير 2007 إلى يناير 2008

service to the Retail Division

الخلفية التعليمية

بكالوريوس, BSA
  • في COURSE SPECIALIZATION INSTITUTEAccountancy Guagua National Colleges
  • يناير 2002

Specialties & Skills

CLERICAL
CONFIGURATION MANAGEMENT
CONTINUOUS IMPROVEMENT
CONTRACT MANAGEMENT
CUSTOMER RELATIONS
CUSTOMER SATISFACTION
CUSTOMER SERVICE
DATA ENTRY

اللغات

الانجليزية
متمرّس
التاغلوج
متمرّس