Workshop Supervisor & Quality Controller
Exotic Auto Services
Total des années d'expérience :21 years, 5 Mois
• Monitors and control loading of vehicles for repair in the Service workshop to ensure efficiency in workflow. Keeps track of vehicles inside workshop areas and endures full utilization of work stalls by immediate turnover of vehicles.
• Checks availability and capability of technicians and coordinates with Workshop supervisor regarding matching of Technician skills with job requirement.
• Coordinates closely with the Reception section on incoming repair of orders. Distribution of repair assignments to avoid workshop overloading and minimize long waiting time.
• Prepare Estimates of additional repair of the vehicle.
• Quality check for all the related works
• Monitor workshop loads and monitor customer appointment.
• Monitor and update daily status of repair using Job Control boards
• Submit & prepare individual technician’s Productivity, Efficiency, and Back jobs reports.
• Monitors individual technician’s productivity, efficiency, attendance and back jobs.
• Performs other duties that maybe assigned form time to time.
Prepares booking and allocating workshop load to all technician using Kerridge system and Control Board.
Clocking in and out of all technician using touch screen technology supported by kerridge system.
Performing customer interaction with estimation for the job approvals
Prepare Proforma Invoice and updating with the customer for the payment mode and release
Checking and arranging the jobs priority as per the delivery date and performing the technician allocation to keep the delivery promised
Estimate for the additional job and clearing with the customer for approval
Sending estimate to the insurance for the accident jobs and getting the approval for the proposed jobs
Prepare Daily Service Report, Workshop Productivity & Technicians Efficiency Report, Technician Idle Time Report and Warranty and Scrap Parts Report on daily and monthly basis. .
Daily monitoring and collection of booked cars and also follow-up with the breakdown services for the customer satisfaction
Monitoring ordered awaiting parts and informing the update to customers
Processing, invoicing and submitting the Warranty claims to factory claims and pre-owned warranty claims
Prepare Hotline and DISS Ticket for all warranty claims using Elsa Pro and McLaren portal
Prepare all New Vehicle from factory for PDI and prepare for delivery to the customers
Controlling all the technicians and allotting the tuning job as per the suppliers instruction
Performing the painters and denters for the body tuning items to be fixed and get ready for the painting and fixing back.
Checking all the cars after all the tuning work is been performed
Clearing all the fault codes and resetting all the values for the control modules as per the manufactures specification.
Prepare Daily Reports for the Workshop Productivity, Technicians Efficiency Report, Technician Idle Time Report and tuning Parts stock and order Report on daily and monthly basis for the accounting purpose.
Ordering tuning parts and Guiding mechanics on the engine tuning systems and procedures
Responsible for the operating system and associated subsystems. Provide system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. Identify alternatives for optimizing computer resources.
Conducts detailed methods and systems surveys of various operations with a view to applying electronic data processing.
Install, configure, and upgrade desktop hardware and peripherals to include; network cards, printers, modems, mice and add-in boards.
Prepares process charts and analyses that reflect workflow, external verification and audit points and output requirements;
Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
Record and maintain hardware and software inventories, site and/or server licensing, and user access and security
Document system problems and resolutions for future reference
Controlling all the technicians and allotting the job as per the priority level
Performing the painters and denters for the body tuning items to be fixed and get ready for the painting and fixing back.
Checking all the cars after all the estimated work is been performed
Prepare Daily Reports for the Workshop Productivity, Technicians Efficiency Report, Technician Idle Time Report and tuning Parts stock and order Report on daily and monthly basis for the accounting purpose.
Analyzing problems in software development and guiding the rectification of faults in programs
Analyzing software requirements and defining program parameters and specifications
Conducts detailed methods and systems surveys of various operations with a view to applying electronic data processing;
Discusses proposed new applications with management;
Develops with user departments their electronic data processing requirements, workflow,
Conducting user requirements analysis to match customer needs to company products and services
Revises existing systems to increase efficiency;
Assists in the training and instruction of subordinates;
Many research available software products for use in automating recordkeeping, office functions, scheduling, etc.;
May use computer applications such as spreadsheets, word processing, calendar, e-mail, and database software;
Prepares records and reports.